Account Manager

SCN - Search Consulting Network; South Bend (IN); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive health care benefits

401K with Matching

Collaborative environment

Job summary

SCN - Search Consulting Network is seeking a remote account management professional to support packaging customers. You will build relationships and advise on packaging products and services.

Ideal candidates have experience in customer service or account management, strong communication, and the ability to spot growth opportunities while aligning with customer business needs. Packaging industry experience is a plus.

Qualifications

• Experience in customer service or account management.
• Strong communication and relationship-building skills.
• Ability to identify growth opportunities and understand customer business needs.
• Experience analyzing market trends and developing account strategies.
• Packaging industry experience is a plus.

Responsibilities

• Build and maintain strong customer relationships while advising clients on packaging products and services.
• Identify opportunities to grow existing accounts and increase sales.
• Oversee vendor-managed inventory programs to ensure accurate inventory levels and efficient replenishment.
• Collaborate with Sales, Procurement, and Converting teams to meet customer needs.
• Partner with Business Development on strategic growth initiatives.
• Prepare monthly reports covering prospects, projects, and account activity.
• Conduct quarterly business reviews and presentations with key customers.
• Assist with collections and resolve customer escalations.
• Support marketing initiatives and broader business growth strategies.
• Develop annual partnership reports highlighting customer activity and accomplishments.

Skills

Customer service

Account management

Sales

Education

High School Diploma

Job description

Company Highlights

• Packaging solutions provider offering a range of products and services to business customers
• Focused on delivering customized packaging solutions and measurable customer value
• Serves customers through consultative sales and ongoing account partnerships

Position Highlights

• Fully Remote
• Proven experience in customer service, account management, or a related sales role
• Strong communication and relationship-building skills
• Ability to identify growth opportunities and understand customer business needs
• Experience analyzing market trends and developing account strategies
• High School Diploma or equivalent
• Packaging industry experience is a plus

Job Responsibilities

• Build and maintain strong customer relationships while advising clients on packaging products and services
• Identify opportunities to grow existing accounts and increase sales
• Oversee vendor-managed inventory programs to ensure accurate inventory levels and efficient replenishment
• Collaborate with Sales, Procurement, and Converting teams to meet customer needs
• Partner with Business Development on strategic growth initiatives
• Prepare monthly reports covering prospects, projects, and account activity
• Conduct quarterly business reviews and presentations with key customers
• Assist with collections and resolve customer escalations
• Support marketing initiatives and broader business growth strategies
• Develop annual partnership reports highlighting customer activity and accomplishments

What is Being Offered

• Challenge: Manage regional customer accounts, strengthen partnerships, and uncover new revenue opportunities
• Location: Fully Remote, South Bend, IN Travel to meet with customers
• Advancement: Opportunity to contribute to account growth and broader business development initiatives
• Comprehensive health care benefits
• 401K with Matching
• People / Culture: Collaborative environment working across Sales, Procurement, Converting, and Business Development
• Stability: Established business focused on long-term customer relationships and continued growth