Account Manager- Cleveland, OH

TPC Packaging Solutions; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

TPC Packaging Solutions is seeking an Account Manager to cultivate strong, consultative relationships with regional accounts and identify opportunities to drive incremental sales. The role requires deep product knowledge and the ability to clearly articulate value to each client’s business.

The ideal candidate will coordinate with Sales, Procurement and Converting teams, oversee inventory programs, and deliver measurable growth through strategic account plans and quarterly business reviews.

Qualifications

• Proven experience in customer service or account management.
• Excellent communication to articulate value propositions clearly and persuasively.
• Demonstrated ability to analyze market trends and client needs to develop strategic plans.

Responsibilities

• Build and maintain strong client relationships advising on TPCs products and services.
• Oversee vendor-managed inventory programs to maintain accurate stock levels and smooth flow cycles.
• Identify and drive organic growth opportunities within existing accounts.
• Collaborate with internal teams (Sales, Procurement, Converting) to support customer needs.
• Partner with the Business Development Manager to execute strategic initiatives.
• Prepare monthly reports on prospects, projects, and account activity for Sales leadership.
• Conduct quarterly business review presentations with top clients.
• Support accounting with collections and resolve customer escalations promptly.
• Contribute to marketing initiatives and overall business growth strategy.
• Deliver annual partnership highlight reports to showcase customer activities.

Skills

Account management

Customer service

Communication

Market analysis

Education

High School Diploma or equivalent

Job description

We are seeking an Account Manager to play a pivotal role in supporting our regional accounts. As a customer-facing role, the Account Manager will identify new opportunities to drive incremental sales while building strong, consultative relationships. Success in this position requires a deep understanding of the full range of TPC Packaging Solutions products and services, and the ability to clearly articulate how they can add value to each client's business.

Essential Functions:

• Build and maintain strong client relationships advising on TPCs products and services
• Oversee vendor-managed inventory programs to maintain accurate stock levels and smooth flow cycles
• Identify and drive organic growth opportunities within existing accounts
• Collaborate with internal teams (Sales, Procurement, Converting) to support customer needs
• Partner with the Business Development Manager to execute strategic initiatives
• Prepare monthly reports on prospects, projects, and account activity for Sales leadership
• Conduct quarterly business review presentations with top clients.
• Support accounting with collections and resolve customer escalations promptly
• Contribute to marketing initiatives and overall business growth strategy
• Deliver annual partnership highlight reports to showcase customer activities

Requirements:

• Proven experience in customer service or account management.
• Excellent communication skills to articulate value propositions clearly and persuasively
• Demonstrated ability to analyze market trends and client needs to develop strategic plans
• High School Diploma or equivalent
• Experience in packaging industry a plus

This is a dynamic role for someone who thrives on collaboration, problem-solving, and delivering measurable impact to customers.