Inside Sales Account Manager

State Steel Supply Co.; Sioux Falls (SD); On-site; USD 60,000 - 90,000; Full time

Job summary

State Steel Supply Co. is seeking an Inside Account Manager to generate revenue and gross margin by building and maintaining a strong customer base. You will use relationship-based selling to meet steel needs, manage orders, and keep customers informed throughout the sales process.

The role emphasizes order entry, tracking, and problem resolution, with a focus on ownership and proactive service. Collaboration with teammates and external managers is required.

Qualifications

• Bachelor’s degree in business administration or related discipline, or equivalent work experience.
• Strong relationship-building and customer-service orientation.
• Ability to price and negotiate to maximize revenue and margins.
• Experience managing customer needs and order flow end-to-end.
• Proactive, detail-oriented, and capable of cross-functional teamwork.

Responsibilities

• Build customer relationships with new and existing accounts to maximize territory growth.
• Understand each customer’s needs and fulfill expectations for quality, delivery, and paperwork.
• Exhibit problem-solving skills to uncover client solutions.
• Price inquiries to maximize revenues while minimizing costs.
• Understand ROIC and align decisions with company goals.
• Develop deep knowledge of steel products and services offered by State Steel.
• Engage Outside Account Managers and sales management on significant inquiries.
• Monitor territory goals and overall company performance regularly.
• Provide feedback on market conditions within the territory.
• Collaborate with teammates within and outside the Sales Dept.
• Assist other account managers with daily activities when needed.

Skills

Relationship selling

Pricing & negotiation

Order entry

Order tracking

Problem resolution

Customer relationship mgmt

Communication skills

Proactiveness

Team collaboration

Understanding supply and demand

Education

Bachelor’s degree in Business Administration or related discipline

Tools

Salesforce

SAP (coming)

Microsoft Office

Job description

The Inside Account Manager is responsible for generating revenue and gross margin for the company by developing and maintaining a strong customer base. This position utilizes relationship-based selling techniques to meet the steel needs of each customer, while maximizing the profitability of the company. Other sales aspects include pricing and negotiation. The Inside Account Manager’s responsibilities extend beyond sales and also include heavy amounts of order entry, order tracking, and problem resolution. The most successful Inside Account Managers take full ownership of their customers and orders and go the extra mile to ensure their customers are not just satisfied, but also informed throughout the entire sales process.

Primary Responsibilities:

• Build customer relationships with new and existing accounts to maximize territory growth
• Understand each customer’s needs, and accurately fulfill expectations for quality, delivery, paperwork, communication, etc.
• Exhibit mentality of problem-solving that helps uncover solutions to customer needs
• Price inquiries in a manner which maximizes revenues , with consideration to minimizing operational costs
• Understand return on invested capital (ROIC), and exhibit decision making abilities which align with the goals of the company
• Develop an in-depth understanding of the steel products and services offered by State Steel
• Engage Outside Account Managers and sales management on significant inquiries to help maximize the probability of success
• Monitor the overall goals and results of the territory, and the entire company on a regular basis
• Provide feedback related to the market conditions of the territory
• Cooperate with teammates both within, and outside the Sales Dept.
• Assist other account managers with their daily activities when needed

Physical & Work Requirements:

• Ensure professional appearance appropriate for meetings with executive level employees or clients
• Requires ability to perform primary job responsibilities while spending long periods of time at a computer
• Limited travel (3 to 4 times per year max)
• May require travel to the office in extreme weather conditions
• Tremendous drive for results
• Highly proactive and takes great initiative; proven self-starter; goes the extra mile
• Strong customer orientation with proven relationship building skills
• Tremendous responsibility and ownership of customer challenges
• Diligently and consistently demonstrates an ownership mentality
• Proficient in utilizing required software applications (SalesForce, SAP (coming), Microsoft Office, etc.)
• Strong written and oral communication skills
• Strong cooperation and collaboration skills
• Understanding of basic economics related to supply and demand
• Composure
• Instills trust and confidence
• Comfortable with negotiation
• Highly detail-oriented and very thorough
• Strong numerical abilities
• High learning agility
• Proven experience in a role responsible for managing the needs of customers
• Knowledge of general principals of business related to revenue generation, cost impacts and bottom-line results
• Background in the steel industry or a related field
• Bachelor’s degree in Business Administration or related discipline or equivalent work experience

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.