Inside Sales Account Manager

State-Steel-of-South-Dakota; Sioux Falls (SD); On-site; USD 55,000 - 85,000; Full time

Job summary

State Steel of South Dakota is seeking an Inside Account Manager to generate revenue and gross margin by developing and maintaining a strong customer base. The role relies on relationship-based selling to meet steel needs while maximizing profitability, including pricing, negotiation, and heavy order entry and tracking.

The successful candidate will own customer accounts end-to-end, provide proactive problem resolution, and communicate clearly with customers throughout the sales process.

Qualifications

• Relationship-based selling experience with customers.
• Ability to manage customer needs from inquiry to order closure.

Responsibilities

• Build customer relationships to maximize territory growth.
• Understand customer needs and fulfill quality, delivery, paperwork and communication expectations.
• Own and resolve customer problems and inquiries through the sales process.
• Enter and track orders accurately and efficiently.
• Collaborate with sales management on significant inquiries to improve outcomes.
• Monitor territory goals and provide market feedback.
• Support other account managers as needed.

Skills

Relationship building

Negotiation

Pricing

Order entry

Problem solving

Customer orientation

Ownership mindset

Communication

Self-starter

Numerical ability

Education

Bachelors in Business Administration or related

Tools

Salesforce

SAP (coming)

Microsoft Office

Job description

The Inside Account Manager is responsible for generating revenue and gross margin for the company by developing and maintaining a strong customer base. This position utilizes relationship-based selling techniques to meet the steel needs of each customer, while maximizing the profitability of the company. Other sales aspects include pricing and negotiation. The Inside Account Manager’s responsibilities extend beyond sales and also include heavy amounts of order entry, order tracking, and problem resolution. The most successful Inside Account Managers take full ownership of their customers and orders and go the extra mile to ensure their customers are not just satisfied, but also informed throughout the entire sales process.

Primary Responsibilities:

• Build customer relationships with new and existing accounts to maximize territory growth
• Understand each customer’s needs, and accurately fulfill expectations for quality, delivery, paperwork, communication, etc.
• Exhibit mentality of problem-solving that helps uncover solutions to customer needs
• Price inquiries in a manner which maximizes revenues , with consideration to minimizing operational costs
• Understand return on invested capital (ROIC), and exhibit decision making abilities which align with the goals of the company
• Develop an in-depth understanding of the steel products and services offered by State Steel
• Engage Outside Account Managers and sales management on significant inquiries to help maximize the probability of success
• Monitor the overall goals and results of the territory, and the entire company on a regular basis
• Provide feedback related to the market conditions of the territory
• Cooperate with teammates both within, and outside the Sales Dept.
• Assist other account managers with their daily activities when needed

Physical & Work Requirements:

• Ensure professional appearance appropriate for meetings with executive level employees or clients
• Requires ability to perform primary job responsibilities while spending long periods of time at a computer
• Limited travel (3 to 4 times per year max)
• May require travel to the office in extreme weather conditions
• Tremendous drive for results
• Highly proactive and takes great initiative; proven self-starter; goes the extra mile
• Strong customer orientation with proven relationship building skills
• Tremendous responsibility and ownership of customer challenges
• Diligently and consistently demonstrates an ownership mentality
• Proficient in utilizing required software applications (SalesForce, SAP (coming), Microsoft Office, etc.)
• Strong written and oral communication skills
• Strong cooperation and collaboration skills
• Understanding of basic economics related to supply and demand
• Composure
• Instills trust and confidence
• Comfortable with negotiation
• Highly detail-oriented and very thorough
• Strong numerical abilities
• High learning agility
• Proven experience in a role responsible for managing the needs of customers
• Knowledge of general principals of business related to revenue generation, cost impacts and bottom-line results
• Background in the steel industry or a related field
• Bachelor’s degree in Business Administration or related discipline or equivalent work experience

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.