Account Manager

Pacific; San Diego (CA); On-site; USD 65,000 - 85,000; Full time

Job summary

Pacific is looking for an experienced Account Manager in San Diego, CA, to manage and enhance client relationships, driving growth while ensuring service excellence. The ideal candidate will possess a Bachelor's degree in Marketing or related fields and have at least four years of experience in a digital agency environment.

This role involves overseeing client strategy execution, managing issues, and collaborating with internal teams to ensure optimal service delivery across various digital channels. Exceptional communication skills and the ability to navigate a fast-paced setting are essential.

Qualifications

• Minimum of four years’ experience in digital account management in an agency setting.
• Comfortable with presenting and connecting to audiences with various levels of seniority.

Responsibilities

• Manage and support the execution of client services.
• Develop and maintain relationships with key client stakeholders.
• Ensure best practices and standards are followed by team members.
• Oversee service delivery strategy across digital channels.
• Identify cross and upsell opportunities within client businesses.

Skills

Digital strategy

Account management best practices

Digital analytics/KPIs

Exceptional communication skills

Strong interpersonal skills

Education

Bachelor’s degree in Marketing, Business, or related field

Job description

We are obsessive pattern-seekers and optimizers. Using proprietary technologies, we discover deep cultural insights, to craft connected inbound marketing campaigns that inspire your ideal customer to enter and move through the consumer journey. We are the Discovery Agency. www.meetpacific.com

Job Description

Do you enjoy growing client relationships? Do you love food trucks? Are you entrepreneurially-minded? If you answered “yes” to at least two of those questions, then you’re going to want to know that we’re looking for an Account Manager. We need someone who is a talented account service professional with a good understanding of what makes people tick.

The Account Manager should have experience being the “go-to” contact for clients and have a passion for solving problems on the fly. As a digital marketing professional, they understand the strategic intersection between search, social, content, and paid media. Additionally, they have thorough knowledge of how to balance our business needs against client demands, and they aren’t afraid to provide input and direction when necessary. The Account Manager also has specific examples of when they’ve rolled up their sleeves and helped their clients succeed under pressure. In short, the Account Manager we need is the kind of person who delivers solutions that help both the client and the agency succeed.

WHAT YOU’LL DO:

You’ll be managing and supporting the execution of our client services, acting as the central point of contact for assigned client engagements, and seeking opportunities for growth within your client accounts. Some of your daily responsibilities will include:

• Developing and maintaining relationships with key client stakeholders
• Ensuring that client service’s best practices and standards are followed by all team members
• Overseeing the overall service delivery strategy for the client across a wide array of digital channels and client business units
• Identifying cross and upsell opportunities within a client’s business, through consensus building, participation in client-side activities, and active negotiation
• Maintaining the economic health and profitability of the account, including approving invoices and developing budgets, proposals, estimates, and statements of work
• Managing and resolving client issues, concerns and administrative discrepancies
• Ensuring that agency work product exceeds client expectations
• Working with the internal team to ensure the day-to-day execution of client strategy
• Partnering with the SEO, Paid Search, content, creative, and social teams to ensure best practices when working with the client
• Exhibiting a restless interest in advancing the success of our clients and the agency
• Owning and driving client’s key initiatives through a project roadmap and other project management tools

Qualifications

YOUR BACKGROUND:

We embrace diverse backgrounds, but at a minimum our ideal candidate fits the following profile:

• Bachelor’s degree in Marketing, Business, or related field
• A minimum of four years’ experience in digital account management in an agency setting
• Comfortable with presenting and connecting to audiences with various levels of seniority and expertise
• Knowledge of digital strategy, account management best practices, and digital analytics/KPIs
• Exceptional communication and presentation skills
• Strong interpersonal skills and ability to work well in a team environment
• Adaptable personality comfortable with a fast-paced environment where priorities shift daily

Additional Information

To apply simply email your resume and your salary requirements to [e-mail] with the subject line: "I shine bright like a diamond!"

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