Account Manager

Lunova Group; Richmond (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Lunova Group is partnering with a leader in the elevator industry to identify an Account Manager for the Richmond market. This role offers opportunity to inherit an established customer base while helping rebuild relationships, strengthen customer confidence, and drive long-term growth.

The ideal candidate has at least three years in B2B outside sales or account management, strong relationship skills, and a proactive, solution-oriented mindset.

Qualifications

• At least three years of B2B outside sales, account management, business development, or customer success experience.
• Strong relationship-building and customer communication skills.
• A proactive, solution-oriented mindset with the ability to navigate challenging conversations.
• Excellent organization and follow-through while managing multiple priorities.
• Experience in commercial services, facilities, HVAC, fire protection, security, building systems, construction, industrial services, or other customer-focused B2B industries is a plus.
• Bachelor's degree preferred but not required.

Responsibilities

• Serve as the primary point of contact for service and repair customers through regular site visits, proactive communication, and responsive follow-up.
• Strengthen existing customer relationships while identifying opportunities for additional service, repair, and modernization work.
• Understand customer challenges, recommend solutions, and provide transparent communication throughout every stage of the relationship.
• Conduct site surveys, develop repair proposals, and work closely with operations teams to ensure projects move smoothly from quote to completion.
• Partner with internal teams to resolve issues quickly and deliver an exceptional customer experience.
• Build relationships with property managers, facility leaders, contractors, and other decision-makers throughout the Richmond market.

Skills

B2B outside sales

Account management

Relationship building

Proactive communication

Organization

Problem solving

Education

Bachelor's degree

Job description

Ready to make an impact in a market full of opportunity?

Lunova Group is partnering with a leader in the elevator industry to identify an Account Manager for the Richmond market. This is a unique opportunity to inherit an established customer base while helping rebuild relationships, strengthen customer confidence, and drive long-term growth.

Whether you have experience in the elevator industry or a customer-focused B2B sales background, we're looking for someone who communicates proactively, builds trust, and enjoys solving problems for customers.

What You'll Do

• Serve as the primary point of contact for service and repair customers through regular site visits, proactive communication, and responsive follow-up.
• Strengthen existing customer relationships while identifying opportunities for additional service, repair, and modernization work.
• Understand customer challenges, recommend solutions, and provide transparent communication throughout every stage of the relationship.
• Conduct site surveys, develop repair proposals, and work closely with operations teams to ensure projects move smoothly from quote to completion.
• Partner with internal teams to resolve issues quickly and deliver an exceptional customer experience.
• Build relationships with property managers, facility leaders, contractors, and other decision-makers throughout the Richmond market.

What You'll Bring

• At least three years of B2B outside sales, account management, business development, or customer success experience
• Strong relationship-building and customer communication skills
• A proactive, solution-oriented mindset with the ability to navigate challenging conversations
• Excellent organization and follow-through while managing multiple priorities
• Experience in commercial services, facilities, HVAC, fire protection, security, building systems, construction, industrial services, or other customer-focused B2B industries is a plus
• Bachelor's degree preferred but not required

Why Join the Team?

This is an opportunity to step into a territory with tremendous growth potential and make a meaningful impact. You'll have the chance to rebuild customer relationships, help shape the future of the Richmond market, and become a trusted partner to your customers. Our client offers a collaborative team environment, strong operational support, industry-leading training, and a compensation plan that rewards performance. If you're someone who believes that honest communication, responsiveness, and customer service are what set great account managers apart, this could be the opportunity you've been looking for.