Account Manager

Melavex; Rhode Island; Presencial; USD 75.000 - 100.000; Jornada completa

Descripción de la vacante

Melavex is seeking an experienced Account Manager to join our Rhode Island team. You will manage existing client relationships, coordinate packaging projects from inquiry to delivery, and collaborate with internal teams to meet client requirements.

The role rewards a packaging background, strong communication, and a proactive approach. Base salary ranges from $75,000 to $100,000 per year, with room for growth and professional development in a dynamic packaging business.

Formación

• Current or recent experience in the packaging industry is essential.
• Experience in Account Management or customer-facing roles.
• Experience coordinating orders and working with suppliers/production teams.
• Based in Rhode Island or nearby.

Responsabilidades

• Maintain and develop relationships with existing customer accounts.
• Coordinate packaging projects from enquiry to delivery.
• Provide quotations and product updates to customers.
• Ensure high standard of customer service throughout the account lifecycle.
• Identify growth opportunities within existing accounts.

Descripción del empleo

We are currently recruiting on behalf of an established and growing client within the packaging industry, specialising in custom packaging solutions for retail, fashion, luxury and consumer brands.

Our client is looking for an experienced and customer-focused Account Manager to join their team in Rhode Island.

This is an excellent opportunity for someone with a strong background in packaging who enjoys managing customer relationships, coordinating projects and ensuring clients receive exceptional service.

The successful candidate will play an important role in maintaining existing customer accounts, overseeing packaging projects and working closely with internal teams to ensure customer requirements are delivered successfully.

Key Responsibilities

• Manage and develop relationships with existing customer accounts.
• Act as the primary point of contact for customers, handling enquiries, requests and ongoing projects.
• Coordinate packaging projects from initial enquiry through to final delivery.
• Work closely with internal teams, suppliers and production partners to ensure customer requirements are met.
• Manage customer orders, project timelines and delivery expectations.
• Provide quotations, pricing information and product updates to customers.
• Resolve customer issues efficiently while maintaining strong working relationships.
• Identify opportunities to grow existing accounts through additional products and services.
• Ensure a high standard of customer service throughout the entire account lifecycle.

What We're Looking For

• Current or recent experience working within the packaging industry is essential.
• Previous experience in Account Management, Customer Service Management, Account Coordination or a similar customer-facing role.
• Experience working with packaging manufacturers, suppliers, distributors or custom packaging businesses.
• Strong organisational skills with the ability to manage multiple customer accounts and projects simultaneously.
• Excellent communication, relationship-building and problem-solving abilities.
• Experience coordinating orders, managing timelines and liaising with production or operational teams.
• A proactive, detail-oriented approach with a strong focus on customer satisfaction.
• Based in Rhode Island or within reasonable commuting distance.

Experience within retail, fashion, luxury, consumer goods or specialty packaging would be particularly advantageous.

What's on Offer

• Base Salary: $75,000–$100,000, depending on experience.
• Opportunity to join an established and growing packaging business.
• Work with a diverse portfolio of customers across retail, fashion and consumer markets.
• A collaborative working environment with opportunities for professional development.
• The opportunity to take ownership of customer relationships and contribute directly to business growth.