Account Manager

noissue.; Chicago (IL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Annual base salary $70,000 USD + OTE

3 weeks paid annual leave

Extended health insurance

Company-provided laptop

Job summary

noissue is a modern brand company shaping packaging for the next generation of business owners in Chicago. As an Account Manager, you’ll build partnerships, help brands decide smarter packaging, and scale sustainably while delivering great customer experiences.

You’ll own a portfolio of accounts, identify opportunities across pricing and new product lines, and collaborate with operations to ensure seamless outcomes. This role requires packaging knowledge, CRM proficiency, and a proactive mindset.

Qualifications

• Strong understanding of how packaging influences brand perception and customer experience.
• Solid grasp of discovery calls, pricing conversations, and post-sale support.
• Experience selling physical products or coordinating with supply chain/ops teams.
• Ability to prospect via LinkedIn, Instagram, email, and trade publications.
• Curiosity to research prospects and craft thoughtful proposals aligned with packaging portfolio.
• Excellent organisation to manage multiple accounts and timelines; overseas supply chains a plus.
• Experience in Chicago's food & beverage industry is desirable.

Responsibilities

• Build partnerships with world‑class brands to support primary packaging needs as they grow.
• Develop genuine, long‑term relationships and act as a packaging expert for accounts.
• Own and grow a portfolio by identifying opportunities in pricing, new product lines, and value‑add services.
• Prospect new brands that fit noissue’s profile and growth goals.
• Reach out to prospective customers with relevant, thoughtful outreach.
• Visit key accounts to deepen relationships and understand operational realities.
• Create tailored pricing, production, and distribution proposals balancing ambition and feasibility.
• Manage a clean CRM pipeline and meet quarterly revenue targets.
• Own the end‑to‑end customer experience from first contact to production and delivery.
• Collaborate with operations, production, and support teams for seamless outcomes.
• Stay curious about packaging trends and sustainability.

Skills

Brand understanding

Sales fundamentals

CRM management

Prospecting across channels

Packaging knowledge

Organisational skills

Collaboration

Tools

CRM software

Job description

noissue is a modern brand company that builds tools, products, and experiences for the next generation of business owners.

We think like the brands we serve: creative, fastmoving, and entrepreneurial.

We empower brands to express their identity through design. We champion creativity as a strategic tool, packaging as storytelling, not just utility.

Our customers range from fast-growing DTC startups to globally recognised brands, all of whom care about how their products arrive in the world. Packaging isn’t an afterthought for them, it’s part of their brand experience, their supply chain, and their values.

As an Account Manager at noissue, you won’t be managing transactions. You’ll be building partnerships. You’ll help brands make smarter packaging decisions, scale sustainably, and deliver consistently great experiences to their customers.

What you’ll be doing:

• Working closely with some of the world’s most exciting brands to support their primary packaging needs as they grow and evolve
• Building genuine, long-term customer relationships, becoming a trusted partner and packaging expert, not just a point of contact
• Owning and growing a portfolio of accounts by identifying opportunities across volume-based pricing, new product lines, and value-add services such as free storage, local distribution, and flexible payment terms
• Proactively prospecting new brands that align with noissue’s ideal customer profile, brand centricity, and long-term growth goals
• Reaching out to prospective customers in creative, thoughtful ways, prioritising relevance, quality, and long-term fit over quick wins
• Visiting key accounts frequently to deepen relationships, understand operational realities, and stay close to our customers’ businesses
• Creating tailored pricing, production, and distribution proposals that balance brand ambition, operational needs, and commercial realities
• Managing a clean, accurate pipeline in our CRM and consistently delivering against quarterly revenue targets
• Owning the end-to-end customer experience, from first conversation through production, delivery, and ongoing optimisation
• Acting as an internal advocate for your customers, collaborating closely with operations, production, and customer support teams to ensure seamless outcomes
• Staying curious about packaging trends, sustainability innovations, and the evolving needs of modern brands

What we’re looking for:

• A strong understanding of brands and how physical products, especially packaging, play a critical role in brand perception, customer experience, and day-to-day operations
• Comfort with core sales fundamentals, including discovery calls, pricing conversations, CRM management, and post-sale account support
• Experience selling physical products, or working closely with supply chain, production, or operations teams (packaging experience is a bonus, not a requirement)
• Confidence prospecting across multiple channels, including LinkedIn, Instagram, email, and relevant trade or industry publications
• Curiosity and initiative to research prospective customers and build thoughtful, relevant proposals aligned with noissue’s packaging portfolio
• Strong organisational skills and the ability to manage timelines, multiple accounts, and moving parts - experience with lead times and overseas supply chains is a plus
• A collaborative, low-ego approach and a genuine interest in helping customers succeed
• Alignment with noissue’s values around brand, quality, and doing business the right way
• Experience within Chicago's food & beverage industry

Pay & Compensation Package

• Annual base salary of $70,000 USD + OTE
• Three weeks of paid annual leave
• Extended health insurance
• Company-provided laptop