Account Manager

Newsone; Philadelphia (Philadelphia County); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking an enthusiastic Account Manager to join their dynamic team. In this role, you will be pivotal in fostering client relationships, driving business growth, and ensuring exceptional customer satisfaction. You'll engage with both new and existing clients, providing tailored support and solutions. This position offers a competitive salary and comprehensive benefits, including medical and dental plans, a 401(k) with employer contributions, and paid time off. Join a family-oriented company committed to sustainability and employee development, where your contributions will help shape the future of the industry.

Benefits

Competitive Salary

Subsidized Medical, Dental, and Vision Plans

401(k) with Employer Contributions

Paid Time Off

Qualifications

• Minimum 2 years of experience in Account Management or B2B sales.
• Strong communication and interpersonal skills required.

Responsibilities

• Build and maintain strong client relationships to drive retention.
• Resolve customer concerns and enhance the client experience.

Skills

Account Management

B2B Sales

Communication Skills

Problem-Solving

Organizational Skills

Education

Associate's Degree

Bachelor's Degree

Tools

CRM Software

Job description

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The Opportunity - Account Manager

Garfield Refining is a 130+-year-old precious metal refinery located in Philadelphia, PA. A leader in precious metal refining, Garfield provides award-winning refining solutions to the dental, jeweler, pawnbroker, manufacturing, and death-care industries. We are a family business that strives to balance profitability with sustainability to ensure we will be in business for another century.

Role Overview

As an Account Manager, you'll be a key player in developing and maintaining client relationships, driving business growth, and ensuring customer satisfaction. You'll work closely with both new and existing clients, providing top-notch service and support.

What You'll Do

• Build and maintain strong client relationships to drive retention and growth
• Communicate with customers to understand their needs and identify sales opportunities
• Proactively follow up on inbound and outbound leads to convert prospects into loyal clients
• Resolve customer concerns and contribute to process improvements to enhance the client experience
• Maintain accurate records of customer interactions and sales activities in our CRM
• Represent the company at industry tradeshows and networking events
• Collaborate cross-functionally with other departments to ensure client needs are met

Ideal Candidate

• Minimum 2 years of Account Management or B2B sales experience
• Strong communication and interpersonal skills, both over the phone and in person
• Problem-solving skills to help resolve customer issues or needs
• Confidence working with numbers, including basic math and percentages
• The ability to stay organized and productive in a fast-paced environment
• Ability to build rapport and collaborate with others within the company and externally
• An Associate's or Bachelor's degree (preferred, but not required—we provide comprehensive training)

Benefits & Perks

• Competitive salary
• Subsidized medical, dental, and vision plans for employees and their families
• 401(k) with employer contributions
• Paid Time Off

We are an equal opportunity employer committed to a work environment free from discrimination and harassment. We base our employment decisions on business needs, job requirements, and qualifications—only the best person for the job will do.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development