Account Manager

Traffic Management, Inc; Denver (CO); On-site; USD 60,000 - 90,000; Full time

Job summary

Traffic Management, Inc. in Denver, CO is seeking a full-time Account Manager to grow customer relationships in the work zone safety and traffic control sector.

You will collaborate with clients to understand needs, prepare quotes, and coordinate with internal teams to ensure timely delivery of services and products. You will identify new business opportunities, support negotiations, and maintain CRM records with a strong emphasis on safety, reliability, and operational excellence.

Qualifications

• High school diploma required; associate or bachelor’s degree preferred.
• Experience in sales, account management, or business development.
• Ability to manage multiple accounts and maintain long-term relationships.
• Strong communication and documentation skills; detail-oriented.

Responsibilities

• Manage and grow customer relationships within work zone safety and traffic control.
• Prepare quotes, follow up, and coordinate with internal teams for service delivery.
• Identify new business opportunities and support contract negotiations.
• Maintain accurate records in CRM and ensure customer satisfaction.

Skills

Client relationship management

Sales & business development

Organizational & coordination skills

Written & verbal communication

CRM proficiency

Learning traffic control basics

Team collaboration

Education

High school diploma

Associate or Bachelor’s degree preferred

Tools

Microsoft Office

CRM software

Job description

Company Description

Traffic Management, Inc. (TMI) is a leading provider of work zone safety solutions, specializing in safe traffic control that protects customers, employees, and the public while maintaining efficient traffic flow. With nearly 30 years of industry experience, TMI pairs proven practices with new technologies to drive a progressive approach to traffic control. The company offers full packaged solutions, including traffic control services, engineered plans, permits, and product sales and rentals. TMI operates from 50 locations nationwide and continues to grow, creating opportunities for team members to develop and advance their careers in a stable, safety-focused environment.

Role Description

The Account Manager is a full-time, on-site role based in Denver, CO., responsible for managing and growing customer relationships within the work zone safety and traffic control sector. Day-to-day, the Account Manager collaborates with clients to understand project needs, prepares and follows up on quotes, and coordinates with internal teams to ensure timely delivery of traffic control services, engineered plans, permits, and product solutions. This role involves regular communication via phone, email, and in person, tracking account activity, resolving issues, and ensuring high levels of customer satisfaction. The Account Manager also identifies new business opportunities, supports contract negotiations, and maintains accurate records in CRM or related systems. The position requires a strong focus on safety, reliability, and operational excellence in all customer interactions.

Qualifications

• Strong customer relationship management and account management skills, including the ability to build trust, maintain long-term partnerships, and handle multiple accounts effectively. Experience in the Utility Market, Utility Project Managers, encouraged to apply.
• Sales and business development capabilities, such as opportunity identification, proposal support, negotiation assistance, and experience working with service-based or construction-related offerings.
• Organizational and coordination skills, including project tracking, scheduling, follow-up, and documentation, preferably in a logistics, construction, or operations environment.
• Clear written and verbal communication skills for interacting with clients, internal teams, and external stakeholders, with attention to detail in documentation and reporting.
• Basic proficiency with office and CRM software (e.g., Microsoft Office, customer databases) and the ability to learn company-specific systems.
• Understanding of, or willingness to learn, traffic control, permitting, and work zone safety practices; prior experience in construction, transportation, or public works is beneficial.
• Demonstrated problem-solving skills, sound judgment, and the ability to work collaboratively in a fast-paced, safety-driven environment.
• High school diploma or equivalent required; an associate or bachelor’s degree in business, communications, or a related field is preferred.
• Ability to work on-site in Denver, CO. with flexibility to meet clients on a regular schedule.