Account Manager

Tucker Freight Lines; Milan (IL); On-site; USD 45,000 - 55,000; Full time

Job summary

Tucker Freight Lines is seeking an Account Manager to support the operations team by coordinating, managing, tracking, and scheduling delivery appointment times for customers. This role serves as the primary contact for customers and represents the company in daily account activities.

The position emphasizes strong organizational skills, proficiency with MS Word/Excel, and teamwork. The candidate should be self-motivated and capable of handling multiple tasks with accuracy and urgency.

Qualifications

• Proficiency in basic office software and document handling.
• Strong written and verbal communication abilities.
• Self-starter with a positive, can-do attitude.
• Ability to work well in a team and solve problems collectively.

Responsibilities

• Monitor customer emails and inquiries and respond promptly.
• Coordinate with customers to book backhauls and reloads.
• Track driver movement and load status to ensure on-time deliveries.
• Communicate with Billing/Payroll regarding driver paperwork discrepancies.
• Manage targeted growth accounts and enter orders accurately.

Skills

Organizational skills

Written communication

Verbal communication

Teamwork

Self-motivation

Education

High school diploma

Tools

Microsoft Word

Excel

Job description

• Base Pay $45,000.00 - $55,000.00 / Year
• Employee Type FT Exempt
• Required Degree High school

Contact information

• Name Human Resources
• Phone [phone]

Description

The Account Manager is responsible for providing support to the operations team by coordinating, managing, tracking, and scheduling delivery appointment times for customers. This position is the primary account manager for the customers of TFL.

Duties/Responsibilities:

• Monitor customer emails and inquiries and respond in a timely manner
• Coordinate with customers to efficiently book backhauls and reloads
• Track driver movement and load status to ensure deliveries or pick-ups are pacing as scheduled
• Communicate with Billing/Payroll department regarding driver paperwork discrepancies
• Effectively manage targeted growth accounts
• Accurately & efficiently enter customer orders
• Understand customer needs and demands to proactively manage supply chains and minimize delays
• Correlate with IT department to update customers and load information into the TMS system as needed
• Dispatch short-haul drivers to pick up and deliver loads to customers and vendors
• Performs other duties as assigned

Requirements

Required Skills/Abilities:

• Proficiency in computer programs such as Microsoft word, excel, etc.
• Excellent organizational, written, and verbal communication skills
• Must be a self-starter and have a positive, “can-do” attitude
• Embraces teamwork and appreciates problem-solving in group environments

Military veterans are encouraged to apply!

Tucker Freight Lines uses E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.