Account Manager

Venture Logistics, LLC; Indianapolis (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

Venture Logistics, LLC is seeking an Account Manager to provide excellent customer service by building and maintaining relationships and understanding customer needs and expectations. You will solicit new business from active customers and coordinate with Operations to move freight efficiently.

The role requires proactive problem solving, accurate data entry in Salesforce and the TMW system, and clear communication across Sales and Operations teams.

Qualifications

• Customer service oriented with ability to build relationships.
• Ability to solicit new business from active customers.
• Coordinate with Operations to ensure timely freight movement.

Responsibilities

• Foster and build relationships for stability and long term growth.
• Book freight aggressively to keep drivers moving daily.
• Plan ahead with Operations and book freight in advance.
• Proactively identify service failures and remedy issues.
• Communicate status updates to customers and provide solutions.
• Solicit new business from active customers via weekly outreach.
• Enter activity logs in Salesforce for customers and sales.
• Enter data into the TMW system accurately.
• Understand and improve based on customer scorecards.
• Maintain regular and predictable attendance.

Skills

Customer service

Relationship building

Communication

Team player

Problem solving

Time management

Education

High School Diploma or equivalent

Bachelor’s degree or relevant experience

Tools

SalesForce

TMW system

MS Office

Job description

The Account Manager is responsible for providing customer service by building and maintaining relationships with customers and responding to their needs and expectations. Account Managers are also responsible for soliciting potential business and new business from active customers.

Responsibilities

• Foster and build relationships and opportunities for stability and long term growth with customers by gaining an understanding of their expectations and specific preferences.
• Book freight aggressively, with a sense of urgency, and in a manner that keeps every driver moving daily and eliminates layovers for more efficient and profitable operations.
• Plan ahead by working with the Operations group continuously throughout the day, booking as much freight as possible in advance.
• Proactively identify potential service failures and work with Operations to remedy issues.
• Communicate with customers regarding status updates as required by customers and provide solutions to problems that arise.
• Solicit potential business and new business from active customers through weekly emails and phone calls.
• Enter activity logs in SalesForce for all customer solicitations and sales.
• Enter data into the TMW system accurately and completely.
• Understand and actively work with customer-issued scorecards to improve customer service and meet customer expectations.
• Regular and predictable attendance.

OTHER SIGNIFICANT JOB FUNCTIONS INCLUDE

• Update customer websites with shipment information.
• Mange carrier scorecards and determine if carrier is qualified to move freight.
• Obtain and set pickup and delivery appointments when applicable.
• Additional duties as assigned.
• Communicate any Customer changes or needs to the entire Operations and Sales teams; serve as the conduit internally for our Customers.
• Comply with company policies and procedures and all applicable laws and regulations.
• Additional duties as assigned.

Qualifications

• High School Diploma or equivalent.
• PREFERRED Bachelor’s Degree or relevant experience.

Required Skills

• REQUIRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.)
• Ability to work and communicate effectively with others promoting to promote a team environment. Support your coworkers.
• Listen to problems first in order to gain a clear understanding and provide solutions to Customers.
• Thrive in a fast paced, high volume work environment.
• Possess the ability to accept constructive criticism from both external and internal sources. Learn from mistakes in an effort to improve your professional skills.
• Possess basic computer skills.

Responsibilities

• The essential job functions and major job functions are not intended to be an all-inclusive list of the job functions that an individual will be required or expected to perform.
• Position Descriptions may be changed or revised by the Company from time to time at its sole discretion.