Account Manager

Venture Logistics, LLC; Grand Rapids (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

Venture Logistics, LLC is seeking an Account Manager to build and maintain strong relationships with customers, respond to their needs, and pursue new business from active clients. You will coordinate with Operations to book freight efficiently, keep drivers moving, and provide timely status updates.

Ideal candidates will have a high school diploma (Bachelor's preferred), strong communication and teamwork skills, and the ability to thrive in a fast-paced environment while maintaining accurate

Qualifications

• High School diploma or equivalent required.
• Bachelor’s degree or relevant experience preferred.
• Ability to work and communicate effectively to promote a team environment.

Responsibilities

• Foster relationships and seek growth opportunities with customers.
• Book freight promptly to keep drivers moving and reduce layovers.
• Plan with Operations to book freight in advance.
• Identify and remedy service failures with Operations.
• Provide customers with status updates and solutions.
• Solicit new business from active customers weekly.
• Enter activity logs in Salesforce for customer solicitations.
• Enter data into the TMW system accurately.
• Work with customer scorecards to meet expectations.
• Maintain regular and predictable attendance.

Skills

Customer service

Communication

Teamwork

Problem solving

Fast-paced environment adaptability

Basic computer skills

Education

High School Diploma or equivalent

Bachelor’s Degree or relevant experience

Tools

Microsoft Office

Word

Excel

Job description

The Account Manager is responsible for providing customer service by building and maintaining relationships with customers and responding to their needs and expectations. Account Managers are also responsible for soliciting potential business and new business from active customers.

ESSENTIAL JOB FUNCTIONS FOR THIS POSITION:

• Foster and build relationships and opportunities for stability and long term growth with customers by gaining an understanding of their expectations and specific preferences.
• Book freight aggressively, with a sense of urgency, and in a manner that keeps every driver moving daily and eliminates layovers for more efficient and profitable operations.
• Plan ahead by working with the Operations group continuously throughout the day, booking as much freight as possible in advance.
• Proactively identify potential service failures and work with Operations to remedy issues.
• Communicate with customers regarding status updates as required by customers and provide solutions to problems that arise.
• Solicit potential business and new business from active customers through weekly emails and phone calls.
• Enter activity logs in SalesForce for all customer solicitations and sales.
• Enter data into the TMW system accurately and completely.
• Understand and actively work with customer-issued scorecards to improve customer service and meet customer expectations.
• Regular and predictable attendance.

OTHER SIGNIFICANTJOB FUNCTIONS INCLUDE:

• Update customer websites with shipment information.
• Mange carrier scorecards and determine if carrier is qualified to move freight.
• Obtain and set pickup and delivery appointments when applicable.
• Additional duties as assigned.
• Communicate any Customer changes or needs to the entire Operations and Sales teams; serve as the conduit internally for our Customers.
• Comply with company policies and procedures and all applicable laws and regulations.
• Additional duties as assigned.

REQUIRED EDUCATION / EXPERIENCE

• High School Diploma or equivalent.

PREFERRED EDUCATION / EXPERIENCE

• Bachelor’s Degree or relevant experience

REQUIRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.)

• Ability to work and communicate effectively with others promoting to promote a team environment. Support your coworkers.
• Listen to problems first in order to gain a clear understanding and provide solutions to Customers.
• Thrive in a fast paced, high volume work environment.
• Possess the ability to accept constructive criticism from both external and internal sources. Learn from mistakes in an effort to improve your professional skills.
• Possess basic computer skills.

PREFERRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.)

• Knowledge of Microsoft Office programs such as Word and Excel is desirable.

PHYSICAL DEMANDS

• Sit at a desk and operate a computer and telephone for the majority of your shift.
• Walk the operations floor as needed to communicate with others
• Ability to stay focused in a busy, loud environment

WORK ENVIRONMENT

• Fast paced and high volume

OTHER INFORMATION

• The essential job functions and major job functions are not intended to be an all-inclusive list of the job functions that an individual will be required or expected to perform.
• Position Descriptions may be changed or revised by the Company from time to time at its sole discretion.