Account Manager

Volk Transfer, Inc.; Mankato (MN); On-site; USD 60,000 - 90,000; Full time

Job summary

Volk Transfer, Inc. is seeking an Account Executive to drive growth in LTL and TL transportation services, with exposure to warehousing and storage solutions. You will build trusted relationships to solicit and acquire new sales, grow volume, and maintain existing accounts within an assigned region.

The ideal candidate will identify needs of new and current customers through effective communication with clients and internal teams to understand and mitigate issues they may face.

Qualifications

• 2+ years of account management experience.
• Articulate with client-facing experience.
• Willingness and ability to travel.
• Strong sales and negotiation skills.
• Excellent verbal and written communication.
• Excellent interpersonal skills.
• Proven ability to build and maintain client relationships.
• Strong organizational and time management skills.
• Proficiency in CRM software and MS Office.
• Valid driver’s license and reliable transportation.

Responsibilities

• Increase sales volume by acquiring new accounts and selling additional services to current customers.
• Establish professional working relationships with customers, managers, co-workers, and drivers.
• Provide weekly sales updates at sales meetings.
• Travel daily to meet with prospects and/or current customers.
• Perform cold calls and calls by appointment.
• Determine customers’ needs by gathering information needed to prepare rate quotes.
• Maintain records of contacts with prospects and current customers.
• Complete sales reporting to include customer profiles, sales reports, itineraries, mileage reports, and expense reports.
• Entertain customers, as needed.
• Make collection calls for assigned past due accounts.
• Complete applicable paperwork in a manner consistent with established company guidelines.
• Ensure customer satisfaction through follow-up conversations.
• Utilize company software for various sales functions.

Skills

Account management

Client facing

Willingness to travel

Sales skills

Verbal and written communication

Interpersonal skills

Relationship building

Organizational skills

Time management

Driver’s license

Tools

CRM software

MS Office

Job description

Account Executives sell LTL and TL transportation services, along with other services including warehousing and storage. They develop relationships built on trust to solicit and acquire new sales, increase sales volume, and maintain existing accounts within an assigned region.

The ideal candidate will be able to appropriately identify the needs of both new and current customers. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.

Responsibilities

• Increase sales volume by acquiring new accounts and selling additional services to current customers
• Establish professional working relationships with customers, managers, co-workers, and drivers
• Provide weekly sales updates at sales meetings
• Travel daily to meet with prospects and/or current customers
• Perform cold calls and calls by appointment
• Determine customers’ needs by gathering information needed to prepare rate quotes
• Maintain records of contacts with prospects and current customers
• Complete sales reporting to include customer profiles, sales reports, itineraries, mileage reports, and expense reports
• Entertain customers, as needed
• Make collection calls for assigned past due accounts
• Complete applicable paperwork in a manner consistent with established company guidelines
• Ensure customer satisfaction through follow-up conversations
• Utilize company software for various sales functions

Qualifications

• Previous account management experience - 2+ years
• Articulate and well accustomed to a client facing role
• Willingness and ability to travel
• Strong sales and negotiation skills
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Proven ability to build and maintain client relationships
• Strong organizational and time management skills
• Proficiency in CRM software and Microsoft Office Suite
• Valid driver’s license and reliable transportation required