Key Account Manager

Corpay Logo; Brentwood (MD); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental & Vision benefits

401k plan

Virtual fitness classes

Generous PTO

Employee discounts

Philanthropic support

Vibrant culture

Job summary

Corpay is seeking a diligent Key Account Manager for its North American Trucking division in a hybrid Brentwood, TN setting. You will serve as the primary client contact, ensuring retention, satisfaction, and effective use of Corpay products and services, while coordinating with multiple departments.

You will manage a portfolio of clients, resolve issues, and collaborate across teams to drive client outcomes and growth. Strong communication and problem-solving skills are essential.

Qualifications

• 4+ years of call center or customer service experience.
• Experience in account management or client-facing roles preferred.
• Ability to manage a high-volume client base with personalized service.
• Bachelor's degree or equivalent work experience preferred.
• Proficiency in Microsoft Office; Salesforce is a plus.
• Strong communication, problem-solving, and organizational skills are essential.
• Superior customer service skills with quick, decisive issue resolution.
• Proactive and self-directed in prioritizing and delivering results.

Responsibilities

• Serve as main liaison for assigned clients, providing responsive account support and data analysis.
• Handle inbound communications from clients with professionalism and urgency.
• Develop and implement strategic growth plans for clients based on contract specs and needs.
• Lead regular check-ins to review performance, provide updates, and conduct trainings.
• Recommend account changes or solutions to support ongoing needs and retention.
• Anticipate client needs and present service solutions to ensure satisfaction.
• Monitor service levels via client feedback and identify areas for improvement.
• Collaborate with internal departments to coordinate issue resolution.
• Identify opportunities for development with sales or leadership (not responsible for upselling).
• Ensure client retention through consistent engagement and high-quality service.

Skills

Call center experience

Customer service

Account management

Client-facing

Microsoft Office

Salesforce

Communication skills

Problem-solving

Organizational skills

Self-directed

Education

High School diploma or GED

Bachelor's degree or equivalent

Tools

Microsoft Office

Salesforce

Job description

What We Need

Corpay is currently looking to hire a Key Account Manager within our North American Trucking division. This position falls under our Corpay line of business and is located in Brentwood, TN. In this role, you will serve as the primary client services contact that is responsible for supporting retention, client satisfaction and issue resolution for your assigned accounts. This position is responsible for assisting with all aspects of client relationships to ensure satisfaction and effective use of products and services. Account Managers are assigned a portfolio of customers and are responsible for understanding and resolving issues pertaining to products and services utilized by the client. You will report directly to the Account Manager supervisor and regularly collaborate with various departments.

How We Work

As a Key Account Manager, you will be expected to work in a hybrid work environment. Corpay will set you up for success by providing:

• Assigned workspace in Brentwood, TN
• Company-issued equipment
• Formal, hands‑on training

Role Responsibilities

The responsibilities of the role will include:

• Acting as the main liaison for assigned clients, providing responsive and thorough account support, problem resolution, and data analysis
• Handling inbound communication (email and phone) from clients with professionalism and urgency
• Developing and implementing a strategic growth plan for your clients based on contract specifications, client needs, and operational considerations
• Leading regular check‑ins and scheduled calls to review performance, provide updates, and conduct training and education sessions as necessary
• Making recommendations or advocating on behalf of the customer regarding account changes, financial or transactional accommodations, or ongoing support needs
• Anticipating client needs and proactively presenting service solutions to ensure continued satisfaction and retention
• Monitoring service levels through client feedback and identifying any challenges or opportunities for improvement within existing accounts
• Collaborating with internal departments to coordinate efforts and resolve client issues efficiently
• Identifying and partnering with sales or leadership regarding potential opportunities for further development (currently not responsible for direct upselling)
• Ensuring client retention and satisfaction through consistent engagement and high‑quality service delivery
• Managing time and resources effectively to meet productivity goals and ensure comprehensive account coverage
• Troubleshooting client issues to determine root cause and coordinate resolution across system, training, or configuration areas
• Continuously developing professionally by improving skills and leveraging internal tools and systems
• Demonstrating initiative by streamlining processes, promoting team collaboration, and contributing to a culture of operational excellence
• Participating in the development and testing of new tools and procedures that enhance the client experience
• Embracing and supporting change initiatives across the organization

Qualifications & Skills

• Minimum 4 years of call center or customer service experience required
• Prior experience in account management or client‑facing roles preferred
• Comfortable managing a high‑volume client base while maintaining personalized service
• High School diploma or GED required; Bachelor's Degree or equivalent work experience preferred
• Proficiency in Microsoft Office suite; familiarity with Salesforce is a plus
• Strong communication, problem‑solving, and organizational skills are essential
• Superior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues in a professional manner
• Proactive and self‑directed in managing priorities and delivering consistent results

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company‑wide contests and prizes

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.