Account Manager

AllSTEM Connections; Fountain Valley (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

AllSTEM Connections is seeking an Accounting Manager who will own customer programs across the full quote-to-cash lifecycle and serve as the primary contact for assigned accounts.

The role emphasizes hands-on operations in a fast-paced contract manufacturing setting, collaborating with Sales, Operations, Engineering, Sourcing, Accounting, and Customer Experience to ensure on-time delivery and healthy margins.

Qualifications

• High school diploma or equivalent required.
• 2+ years of customer-facing experience within a domestic manufacturing environment, preferably in aerospace, defense, electronics, or related industry.
• Hands-on experience managing RFQs, quotes, pricing, and customer requirements within a manufacturing environment.
• Demonstrated experience managing the quote-to-cash process from RFQ/quote through order entry, production, fulfillment, invoicing, and issue resolution.
• Direct experience using an ERP/MRP system to manage customer orders and support the quote-to-cash process.
• Experience managing customer orders, delivery schedules, forecasts, and open order reporting.
• Experience coordinating cross-functionally with production, planning, purchasing, engineering, and/or supply chain teams.
• Experience handling delivery expedites, schedule changes, or supply chain-related issues.
• Ability to manage competing priorities in a fast-paced manufacturing environment while maintaining strong attention to detail.
• Strong communication, organization, and problem-solving skills.
• Proficiency in Microsoft Excel, Outlook, Word, and PowerPoint

Responsibilities

• Serve as the primary point of contact and advocate for assigned customer accounts.
• Build and maintain strong, long-term customer relationships.
• Lead customer communications including meetings, calls, and periodic site visits.
• Own execution of customer accounts through the full quote-to-cash lifecycle, from initial quotation through shipment and cash collection.
• Support onboarding of new customers and new programs, ensuring successful launch and internal alignment.
• Provide proactive order status updates, delivery schedules, and open order reporting to customers.
• Drive on-time delivery performance across assigned accounts.
• Collaborate with Sales, Operations, Engineering, Manufacturing, Purchasing, Accounting, and Customer Experience to meet customer requirements.
• Coordinate manufacturability, feasibility, and delivery commitments with internal teams.
• Drive accountability and clear communication across cross-functional stakeholders.
• Manage RFQs, re-quotes, and ongoing pricing activities.
• Coordinate material costs, labor inputs, and pricing updates with internal teams.
• Support margin performance through effective pricing and cost awareness.
• Manage customer forecasts, blanket orders, and Kanban programs.
• Coordinate material pipelines and demand changes with Supply Chain and Production teams.
• Support alignment between customer demand and internal production planning.
• Proactively identify and resolve delivery, quality, or supply chain issues impacting customer commitments.
• Manage customer escalations and drive timely resolution.
• Track quote outcomes, including closed-lost business, and provide feedback to support continuous improvement.
• Utilize ERP/MRP systems to track orders, forecasts, and account performance.
• Provide customer forecasts and sales-related reporting to Sales Leadership.
• Maintain accurate documentation of customer requirements and program details

Skills

Communication

Organization

Problem solving

Education

High school diploma or equivalent

Tools

ERP/MRP systems

Microsoft Office

Job description

The Accounting Manager owns execution of customer programs across the full quote-to-cash lifecycle for assigned accounts. This role serves as the primary point of contact and customer advocate while driving internal coordination to ensure on-time delivery, margin performance, and overall program success.

This is a hands-on, operations-focused role within a fast-paced contract manufacturing environment. The Account Manager operates with a high level of ownership and accountability, partnering closely with Sales, Operations, Engineering, Sourcing, Accounting, and Customer Experience to successfully execute both new and existing programs. Success in this role requires direct involvement in customer communication, production coordination, scheduling, and order execution

Customer Ownership

• Serve as the primary point of contact and advocate for assigned customer accounts
• Build and maintain strong, long-term customer relationships
• Lead customer communications including meetings, calls, and periodic site visits

Program & Order Execution

• Own execution of customer accounts through the full quote-to-cash lifecycle, from initial quotation through shipment and cash collection
• Support onboarding of new customers and new programs, ensuring successful launch and internal alignment
• Provide proactive order status updates, delivery schedules, and open order reporting to customers
• Drive on-time delivery performance across assigned accounts

Cross-Functional Coordination

• Collaborate with Sales, Operations, Engineering, Manufacturing, Purchasing, Accounting, and Customer Experience to meet customer requirements
• Coordinate manufacturability, feasibility, and delivery commitments with internal teams
• Drive accountability and clear communication across cross-functional stakeholders
• Manage RFQs, re-quotes, and ongoing pricing activities
• Coordinate material costs, labor inputs, and pricing updates with internal teams
• Support margin performance through effective pricing and cost awareness

Planning & Forecasting

• Manage customer forecasts, blanket orders, and Kanban programs
• Coordinate material pipelines and demand changes with Supply Chain and Production teams
• Support alignment between customer demand and internal production planning

Issue Resolution & Continuous Improvement

• Proactively identify and resolve delivery, quality, or supply chain issues impacting customer commitments
• Manage customer escalations and drive timely resolution
• Track quote outcomes, including closed-lost business, and provide feedback to support continuous improvement

Systems & Reporting

• Utilize ERP/MRP systems to track orders, forecasts, and account performance
• Provide customer forecasts and sales-related reporting to Sales Leadership
• Maintain accurate documentation of customer requirements and program details

Preferences

• Experience in contract manufacturing, cable/harness assembly, electromechanical assembly, or molding environments
• Aerospace & Defense industry experience
• Experience supporting high-mix / low-volume manufacturing environments
• Familiarity with Kanban programs, blanket orders, or customer forecasting processes

Must-Have Qualifications

High school diploma or equivalent required

2+ years of customer-facing experience within a domestic manufacturing environment, preferably in aerospace, defense, electronics, cable assembly, or a related industry

Hands-on experience managing RFQs, quotes, pricing, and customer requirements within a manufacturing environment

Demonstrated experience managing the quote-to-cash process from RFQ/quote through order entry, production, fulfillment, invoicing, and issue resolution

Direct experience using an ERP/MRP system to manage customer orders and support the quote-to-cash process

Experience managing customer orders, delivery schedules, forecasts, and open order reporting

Experience coordinating cross-functionally with production, planning, purchasing, engineering, and/or supply chain teams

Experience handling delivery expedites, schedule changes, or supply chain-related issues

Ability to manage competing priorities in a fast-paced manufacturing environment while maintaining strong attention to detail

Strong communication, organization, and problem-solving skills

Proficiency in Microsoft Excel, Outlook, Word, and PowerPoint