Account Manager

Civic Minds; Lebanon (NH); On-site; USD 75,000 - 115,000; Full time

Job summary

Civic Minds is seeking a motivated Account Manager to manage and grow key customer relationships in the custom precision optics sector. You will drive account performance, support complex quoting and order execution, and ensure customer satisfaction across mission-critical programs.

The role requires a technical manufacturing background, strong communication with internal teams and external stakeholders, and a proactive, customer-first approach to managing long-term partnerships.

Qualifications

• Bachelor's degree required; technical discipline preferred.
• 3+ years in account management, technical sales, or business development in a manufacturing environment.
• Strong attention to detail and organizational skills with the ability to manage multiple accounts.
• Proficient in Microsoft Office, particularly Excel.
• Excellent written and verbal communication with both technical and non-technical stakeholders.
• Demonstrated ability to work independently and take ownership of customer relationships.

Responsibilities

• Serve as the primary point of contact for assigned accounts and build long-term relationships.
• Understand customer technical requirements, timelines and business objectives; coordinate internally for orders and projects.
• Collaborate with engineering, operations and sales to support quotes and align proposals with specs.
• Lead account planning, forecasting and growth discussions within existing accounts.
• Monitor orders from quote to delivery; coordinate with production, purchasing and shipping to resolve issues.
• Track key account metrics like revenue and delivery performance for forecasting.
• Represent the company at customer site visits, trade shows and industry events.
• Collaborate with cross-functional teams to ensure seamless execution of activities.

Skills

Account management

Technical sales

Excel

Communication

Independent work

Organization

Education

Bachelor's degree

Tools

ERP systems

CRM systems

Job description

We are seeking a motivated and technically adept Account Manager to manage and grow key customer relationships within the custom precision optics sector. This role is responsible for driving account performance, supporting complex quoting and order execution, and ensuring a high level of customer satisfaction across mission-critical programs. The ideal candidate thrives in a technical manufacturing environment, communicates effectively with both internal teams and external stakeholders, and takes a proactive, customer-first approach to managing long-term partnerships.

KEY RESPONSIBILITIES

• Account Management & Customer Relationships: Serve as the primary point of contact for assigned accounts, building strong, long-term relationships through consistent communication and high-value engagement. Maintain regular contact with customers to ensure satisfaction and alignment on priorities.
• Customer Requirements & Project Coordination: Develop a deep understanding of customer technical requirements, timelines, and business objectives. Proactively manage expectations and coordinate internally to ensure successful execution of orders and projects.
• Quoting & Proposal Support: Collaborate with engineering, operations, and sales teams to support the development of accurate and competitive quotes. Provide customer insights to ensure proposals align with technical specifications and commercial expectations.
• Account Planning & Growth Strategy: Lead account planning efforts, including performance reviews, forecasting, and strategic growth discussions. Identify opportunities to expand business within existing accounts by understanding customer applications and future needs.
• Order & Program Oversight: Monitor customer orders from quote through delivery, ensuring alignment between customer expectations and internal execution. Coordinate with production, purchasing, and shipping teams to resolve issues and mitigate risks.
• Performance Tracking & Reporting: Track key account metrics including revenue, order activity, and delivery performance. Contribute to sales forecasting and support broader operational planning initiatives.
• Industry Engagement & Market Awareness: Represent the company at customer site visits, trade shows, and industry events. Maintain awareness of market trends, customer developments, and competitive positioning within the precision optics industry.
• Cross-Functional Collaboration: Work closely with operations, engineering, quality, and finance teams to ensure seamless communication and execution across all customer-related activities.

QUALIFICATIONS

• Bachelor s degree required; technical discipline strongly preferred
• 3+ years of experience in account management, technical sales, or business development, preferably in a manufacturing environment
• Exceptional attention to detail and organizational skills with the ability to manage multiple accounts and priorities simultaneously
• Proficiency in Microsoft Office, particularly Excel
• Excellent written and verbal communication skills, with the ability to engage both technical and non-technical stakeholders
• Demonstrated ability to work independently and take ownership of customer relationships

PREFERRED QUALIFICATIONS

• Experience in precision manufacturing, optics, or a related technical industry
• Familiarity with ERP and CRM systems
• Experience supporting government or defense-related customers
• Knowledge of quality standards such as ISO 9001 or AS9100
• Working familiarity with export compliance requirements including ITAR, DFARS, and CMMC