Account Manager

Job Juncture; Charlotte (NC); On-site; USD 70,000 - 110,000; Full time

Job summary

Job Juncture is seeking an Account Manager to act as the primary liaison for key manufacturing customers. You will nurture long-term relationships, drive commercial activities, and collaborate with engineering, quality, purchasing, and supply chain teams to ensure program success.

The ideal candidate is relationship-driven, highly organized, and capable of owning complex accounts, with hands-on experience in RFQs, pricing, and cross-functional coordination across operations.

Qualifications

• Experience managing customer accounts in manufacturing.
• Strong ability to coordinate RFQs, quotations, and pricing.
• Commercial experience including pricing, contracts, and negotiations.
• Ability to work cross-functionally with Engineering, Quality, Purchasing, Supply Chain, Operations, and Manufacturing teams.

Responsibilities

• Manage and strengthen existing customer relationships.
• Serve as the voice of the customer internally and the voice of the company externally.
• Coordinate RFQs, quotations, pricing activities, and customer requests.
• Partner with internal departments to resolve quality, delivery, and commercial issues.
• Conduct account reviews, forecasting, and strategic planning activities.
• Monitor customer satisfaction and identify opportunities to improve account performance.
• Ensure successful communication and collaboration throughout the product lifecycle.

Skills

Account management

Relationship building

RFQ management

Pricing & contracts

Cross-functional collaboration

ERP systems

MS Excel

Tools

ERP systems

MS Excel

Job description

The Account Manager will serve as the primary point of contact for key customer accounts within a manufacturing environment. This individual will build and maintain long-term customer relationships, support commercial activities, and collaborate closely with internal teams to ensure successful execution of customer programs.

The ideal candidate is relationship-driven, commercially minded, highly organized, and comfortable working with both customers and internal teams. They demonstrate strong ownership of customer accounts, understand manufacturing operations, and can successfully manage complex customer relationships while supporting long-term business objectives.

• Manage and strengthen existing customer relationships.
• Serve as the voice of the customer internally and the voice of the company externally.
• Coordinate RFQs, quotations, pricing activities, and customer requests.
• Partner with internal departments to resolve quality, delivery, and commercial issues.
• Conduct account reviews, forecasting, and strategic planning activities.
• Monitor customer satisfaction and identify opportunities to improve account performance.
• Ensure successful communication and collaboration throughout the product lifecycle.

Requirements

• Account management experience within a manufacturing environment.
• RFQ ownership, quotation preparation, and proposal management.
• Commercial experience including pricing, contract discussions, profitability reviews, and customer negotiations.
• Ability to work cross-functionally with Engineering, Quality, Purchasing, Supply Chain, Operations, and Manufacturing teams.
• Experience managing customer issues, quality concerns, engineering changes, and ongoing account support.
• Strong customer relationship management and communication skills.
• Proficiency in ERP systems, Microsoft Excel, and business reporting tools.
• Experience conducting business reviews, forecasting, and account planning.
• Some Travel.