Account Manager - Manufacturing

VSSI Staffing Services, LLC; Tennessee; On-site; USD 60,000 - 90,000; Full time

Job summary

VSSI Staffing Services, LLC is seeking an experienced Account Manager for our manufacturing operations. You will be the primary liaison for key customer accounts, manage orders, coordinate with production, engineering, and quality teams, and drive growth through upsell opportunities.

The role emphasizes strong communication, relationship building, and cross-functional collaboration within a manufacturing environment. On-site office-based position with occasional site visits and reviews.

Qualifications

• 3–5 years in account management or sales support in manufacturing.
• Experience with manufacturing processes, lead times, and order management.
• Excellent communication and relationship-building skills.
• Ability to manage multiple accounts in a fast-paced environment.
• ERP/MRP systems experience and accuracy in ERP data.

Responsibilities

• Serve as the main contact for assigned customer accounts and build long-term relationships.
• Oversee orders, communicate lead times and delivery schedules, and coordinate with internal teams.
• Prepare quotes, pricing updates, and contract renewals; monitor margins and sales trends.
• Identify upsell opportunities and support forecasting and demand planning.
• Ensure quality resolutions and cross-functional issue handling; provide regular updates to leadership.

Skills

Communication

Relationship building

Negotiation

Cross-functional collaboration

Attention to detail

Tools

JobBOSS

Epicor

SAP

Oracle

Job description

Account Manager - Manufacturing

We are seeking an experienced Account Manager to serve as the primary liaison between our manufacturing operation and customers. This role is responsible for managing key accounts, ensuring smooth order execution, maintaining strong customer relationships, and coordinating with internal teams to deliver exceptional service and support.

Key Responsibilities

Account Management & Customer Relations:

• Serve as the main point of contact for assigned customer accounts.
• Build and maintain long-term customer relationships.
• Understand customer needs, product requirements, and business cycles.
• Conduct account reviews and identify growth opportunities.
• Manage escalations and coordinate internal responses.

Order & Project Coordination:

• Oversee order status updates and customer communication.
• Communicate lead times, pricing, and delivery schedules accurately.
• Coordinate with production planning, engineering, and quality teams.
• Track open orders, backlogs, and delivery performance.
• Support new product introductions and engineering changes.

Commercial & Strategic Support:

• Prepare quotes, pricing updates, and contract renewals.
• Monitor account performance, sales trends, and margins.
• Identify upsell and cross-sell opportunities.
• Support forecasting and demand planning activities.
• Participate in customer meetings, audits, and business reviews.

Quality & Issue Resolution:

• Communicate quality concerns and resolutions promptly.
• Work cross-functionally to improve customer satisfaction and prevent recurring issues.

Reporting & Metrics:

• Maintain accurate ERP account data.
• Track KPIs such as on-time delivery, order accuracy, and customer satisfaction.
• Provide regular account updates and risk reports to leadership.

Qualifications

Required:

• 3-5 years of account management, customer service, or sales support experience.
• Experience in manufacturing, industrial, or technical environments.
• Understanding of production workflows, lead times, and order management.
• Strong communication, negotiation, and relationship-building skills.
• ERP/MRP system experience (JobBOSS, Epicor, SAP, Oracle, etc.).
• Ability to manage multiple accounts in a fast-paced environment.

Preferred:

• Experience with ISO 9001 or other QMS systems.
• Background in machining, fabrication, assembly, or custom manufacturing.
• Familiarity with EDI systems, customer portals, and technical documentation.
• Experience supporting engineering changes or product launches.

Core Competencies:

• Customer Focus.
• Relationship Management.
• Commercial Awareness.
• Problem Solving.
• Cross-Functional Collaboration.
• Attention to Detail.
• Professional Communication.

Working Conditions:

• Office-based role within a manufacturing environment.
• Frequent collaboration with production, engineering, quality, and logistics teams.
• Occasional customer visits, audits, and trade events.

Mon-Fri | 8:00 AM - 3:30 PM