Account Manager

Moss Inc.; Las Vegas (NV); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary)

Paid Time Off (Vacation, Sick &hol

Job summary

Moss Inc. is seeking an Account Manager to oversee the customer experience, revenue, and profitability for assigned accounts.

You will coordinate solution design, quotes, and project administration while acting as the primary in-house contact for customers and internal Moss departments. Responsibilities include managing price quotes, coordinating kickoff meetings, and ensuring timely completion of projects from design through invoicing.

Qualifications

• Four-year college degree or equivalent related job experience.
• Outstanding oral and written communication skills with internal teams and customers.
• Five to seven years of project management or customer service experience in fast-paced environments.
• Experience reading blueprints and design decks preferred.
• PMP certification preferred (not required).

Responsibilities

• Manages price quote administration by qualifying new opportunities to create accurate quotes.
• Facilitates meetings with internal resources for opportunity kick-off, estimating, and solution design.
• Oversees assigned projects from opportunity to invoicing, keeping departments informed of status.
• Maintains all required documentation such as change orders, approvals, and scheduling.
• Supports finances to help collect outstanding payments when necessary.
• Responds to customer inquiries as the primary in-house contact and ensures customer satisfaction.

Skills

Account management

Project management

Customer service

Sales forecasting

MS Office

Salesforce

Communication

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

Job description

The Account Manager (AM)is responsible forthe customer’s experience with Moss, account revenue and profitability, and project administration for assigned accounts. The AM specifies the Moss products and custom solutions that meet the customer’s requirements. This customer-focused position responds to customer inquiriesasthe contact between the customer and any other areas of Moss the customer needsassistancefrom. As the primary “in house” contact, the AMis responsible forprovidingsolutionsdesign, price quote administration. Additionally, they are accountable for opportunity management, growing revenue with the assigned accounts, and project management.

JOB RESPONSIBILITIES

• Manages price quote administration by qualifying newopportunities to createaccurateand comprehensive price quotes.
• Facilitates meetings with internal resources for opportunitykick-off,estimating, and solution design.
• Facilitates Project Put-to-Work meetings for large scale projects to align cost assumptions, resources, and timelines.
• Collectsinformation needed to createan accurateand complete work order acknowledgement which, when approved by the customer, creates the basis for the work order.
• With the help of the Project Coordinator,manages the customer approval processto ensure that the customer is aware of the lead times, art file requirements, deadlines, and applicable rush fees.
• Ensuresall commercialsign-offsfrom the customer are in place, including purchase orders,changeorders, and submittals.
• Facilitates Moss Customer Portal transactions and customer adoption, when applicable.
• Answersquestions from Moss Operations departments to ensure that the product meets customer expectations.
• Performs account and contact maintenance in Moss Operating System and Salesforce.
• Proactively manages opportunities andmaintainsup-to-date information for sales forecasting.
• Works closely with salespeople to manage assigned accounts
• Meets or exceeds sales plans for assigned accounts and geographical territory.
• Overseesassigned projects frominitialopportunity, final customer design approval, contract execution, production, packing, transportation, installation, and invoicing. Keeping all departments touching the project advised of status.
• Maintains all required documentation such as change orders, approvals, scheduling, and client files in Moss OS.
• Supports finances, when necessary, to help collect outstanding payments.
• Understand Moss’s in-house and out-sourced capabilities and know the step-by-step detailsrequiredto deliver a successful project.
• Accurateorder entry and order administration
• Account level growth
• Response timeto customers
• Maintain high customer satisfaction
• Four-year college degree from an accredited institution or equivalent related job experience
• Outstanding oral and written communication skills both with internal team members and external customers and prospects
• Five to seven years of project management or customer service experience in fast-paced, high demand,high qualityenvironment
• PCproficiencywith Microsoft Office
• Project Management Professional (PMP) certification preferred
• Experience reading blueprints and design decks preferred
• Experience with Salesforce preferred

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)