Account Manager

Moss; Las Vegas (NV); In loco; USD 80.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary &

Paid Time Off (Vacation, Sick &

Descrizione del lavoro

Moss in Las Vegas seeks an Account Manager to oversee customer experience, account revenue, and project administration for assigned accounts. You will be the primary in-house contact for solutions design, price quote administration, and cross-functional coordination with sales, operations, and finance.

This role requires strong communication, 5–7 years in PM or customer service, and proficiency with Salesforce and Microsoft Office.

Competenze

• Four-year college degree is required or equivalent related job experience.
• Outstanding oral and written communication skills with internal teams and external customers.
• Five to seven years of project management or customer service experience in fast-paced environments.
• Proficiency with Microsoft Office.
• Project Management Professional (PMP) certification preferred.
• Experience reading blueprints and design decks preferred.
• Experience with Salesforce preferred.

Mansioni

• Manages price quote administration by qualifying new opportunities to create accurate and comprehensive price quotes.
• Facilitates meetings with internal resources for opportunity kick-off, estimating, and solution design.
• Oversees projects from initial opportunity through contract execution, production, installation, and invoicing.
• Maintains documentation such as change orders, approvals, scheduling, and client files in Moss OS.
• Answers questions from Moss Operations to ensure product meets customer expectations.
• Accurate order entry and order administration; maintain customer and project data.
• Proactively manages opportunities and maintains up-to-date information for sales forecasting.

Conoscenze

Communication skills

Project management experience

Customer service experience

Quote administration

Formazione

Four-year college degree or equivalent

PMP certification (preferred)

Strumenti

Salesforce

Microsoft Office

Descrizione del lavoro

The Account Manager (AM) is responsible for the customer's experience with Moss, account revenue and profitability, and project administration for assigned accounts. The AM specifies the Moss products and custom solutions that meet the customer's requirements. This customer-focused position responds to customer inquiries as the contact between the customer and any other areas of Moss the customer needs assistance from. As the primary 'in house' contact, the AM is responsible for providing solutions design, price quote administration. Additionally, they are accountable for opportunity management, growing revenue with the assigned accounts, and project management.

Job Responsibilities

• Manages price quote administration by qualifying new opportunities to create accurate and comprehensive price quotes.
• Facilitates meetings with internal resources for opportunity kick-off, estimating, and solution design.
• Facilitates Project Put-to-Work meetings for large scale projects to align cost assumptions, resources, and timelines.
• Collects information needed to create an accurate and complete work order acknowledgement which, when approved by the customer, creates the basis for the work order.
• With the help of the Project Coordinator, manages the customer approval process to ensure that the customer is aware of the lead times, art file requirements, deadlines, and applicable rush fees.
• Ensures all commercial sign-offs from the customer are in place, including purchase orders, change orders, and submittals.
• Facilitates Moss Customer Portal transactions and customer adoption, when applicable.
• Answers questions from Moss Operations departments to ensure that the product meets customer expectations.
• Performs account and contact maintenance in Moss Operating System and Salesforce.
• Proactively manages opportunities and maintains up-to-date information for sales forecasting.
• Works closely with salespeople to manage assigned accounts
• Meets or exceeds sales plans for assigned accounts and geographical territory.
• Oversees assigned projects from initial opportunity, final customer design approval, contract execution, production, packing, transportation, installation, and invoicing. Keeping all departments touching the project advised of status.
• Maintains all required documentation such as change orders, approvals, scheduling, and client files in Moss OS.
• Supports finances, when necessary, to help collect outstanding payments.
• Understand Moss's in-house and out-sourced capabilities and know the step-by-step details required to deliver a successful project.
• Accurate order entry and order administration
• Account level growth
• Response time to customers
• Maintain high customer satisfaction

Requirements

• Four-year college degree from an accredited institution or equivalent related job experience
• Outstanding oral and written communication skills both with internal team members and external customers and prospects
• Five to seven years of project management or customer service experience in fast-paced, high demand, high quality environment
• PC proficiency with Microsoft Office
• Project Management Professional (PMP) certification preferred
• Experience reading blueprints and design decks preferred
• Experience with Salesforce preferred

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)