Account Manager

Moss; Kaysville (UT); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Life Insurance

Paid Time Off

Job summary

Moss is seeking an Account Manager to own the customer experience, drive account revenue and manage project administration for assigned accounts. You will be the primary in-house contact, defining Moss products and solutions to meet customer needs and providing effective price quote administration.

You will lead opportunities, coordinate cross-functional teams, and ensure project milestones are met from design approval through invoicing, while maintaining Moss OS and Salesforce records and

Qualifications

• Four-year college degree or equivalent related job experience.
• Outstanding oral and written communication with internal teams and customers.
• 5–7 years of project management or customer service experience in a fast-paced environment.
• PC proficiency with Microsoft Office; PMP certification preferred.

Responsibilities

• Manages price quote administration by qualifying new business opportunities to create accurate and comprehensive quotes.
• Facilitates meetings with internal resources for opportunity kick-off, estimating, and solution design.
• Facilitates project Put-to-Work meetings for large scale projects to align cost, resources, and timelines.
• Collects information to create accurate work orders and coordinates approvals.
• Manages customer approvals, lead times, art file requirements, deadlines, and rush fees with the Project Coordinator.
• Ensures commercial sign-offs (purchase orders, change orders, submittals) are in place.
• Facilitates Moss Customer Portal transactions and customer adoption when applicable.
• Answers questions from Moss Operations to ensure the product meets expectations.
• Performs account and contact maintenance in Moss OS and Salesforce.
• Proactively manages opportunities and sales forecasting; collaborates with sales for territory management.
• Oversees projects from opportunity to invoicing, keeping all departments informed.
• Maintains change orders, approvals, scheduling, and client files in Moss OS.

Skills

Project management experience

Customer service experience

Oral and written communication

Blueprint reading

Design decks

Education

Four-year college degree

PMP certification

Tools

Microsoft Office

Job description

The Account Manager (AM) is responsible for the customer's experience with Moss, account revenue and profitability, and project administration for assigned accounts. The AM specifies the Moss products and custom solutions that meet the customer's requirements. This customer-focused position responds to customer inquiries as the contact between the customer and any other areas of Moss the customer needs assistance from. As the primary "in house" contact, the AM is responsible for providing solutions design, price quote administration. Additionally, they are accountable for opportunity management, growing revenue with the assigned accounts, and project management.

Job Responsibilities

• Manages price quote administration by qualifying new business opportunities to create accurate and comprehensive price quotes
• Facilitates meetings with internal resources for opportunity kick-off, estimating, and solution design
• Facilitates Project Put-to-Work meetings for large scale projects to align cost assumptions, resources, and timelines
• Collects information needed to create an accurate and complete work order acknowledgement which, when approved by the customer, creates the basis for the work order
• With the help of the Project Coordinator, manages the customer approval process to ensure that the customer is aware of the lead times, art file requirements, deadlines, and applicable rush fees
• Ensures all commercial sign-offs from the customer are in place, including purchase orders, change orders, and submittals
• Facilitates Moss Customer Portal transactions and customer adoption, when applicable
• Answers questions from Moss Operations departments to ensure that the product meets customer expectations
• Performs account and contact maintenance in Moss Operating System and Salesforce.
• Proactively manages opportunities and maintains up-to-date information for sales forecasting
• Works closely with salespeople to manage assigned accounts and geographical territories
• Meets or exceeds sales plans for assigned accounts and geographical territory
• Participates in customer and prospect meetings
• Oversees assigned projects from initial opportunity, final customer design approval, contract execution, production, packing, transportation, installation, and invoicing. Keeping all departments touching the project advised of status
• Maintains all required documentation such as change orders, approvals, scheduling, and client files in Moss OS
• Supports finances, when necessary, to help collect outstanding payments
• Understand Moss's in-house and out-sourced capabilities and know the step-by-step details required to deliver a successful project
• Responsible for training and day-to- day management of the Project Coordinator assigned to them

Accountabilities And Performance Measures

• Account/territory growth
• Accurate price quote production
• WIN/LOSS ratios
• Response time
• % to Sales Plan
• Achieve assigned annual contribution margin and revenue goals for new and existing business development
• Maintain high customer satisfaction

Requirements

• Four-year college degree from an accredited institution or equivalent related job experience
• Outstanding oral and written communication skills both with internal team members and external customers and prospects
• Five to seven years of project management or customer service experience in fast-paced, high demand, high quality environment
• PC proficiency with Microsoft Office
• Project Management Professional (PMP) certification preferred
• Experience reading blueprints and design decks preferred

Benefits

Experience with Salesforce preferred

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)