Account Manager

Moss Holding Company; Las Vegas (NV); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary & AD&

Paid Time Off (Vacation, Sick &

Job summary

Moss Holding Company seeks an Account Manager to oversee the customer experience, account revenue and profitability, and project administration for assigned accounts. This role acts as the primary in-house contact, delivering solutions design, price quote administration, and proactive opportunity management.

The AM collaborates with internal teams, leads kickoff and design meetings, and ensures timely approvals, sign-offs, and invoicing.

Qualifications

• Four-year college degree from an accredited institution or equivalent related job experience
• Outstanding oral and written communication skills both with internal team members and external customers and prospects
• Five to seven years of project management or customer service experience in fast-paced, high demand,high quality environment
• PC proficiency with Microsoft Office
• Project Management Professional (PMP) certification preferred
• Experience reading blueprints and design decks preferred
• Experience with Salesforce preferred

Responsibilities

• Manages price quote administration by qualifying new opportunities to create accurate and comprehensive price quotes.
• Facilitates meetings with internal resources for opportunity kick-off, estimating, and solution design.
• Facilitates Project Put-to-Work meetings for large scale projects to align cost assumptions, resources, and timelines.
• Collects information needed to create an accurate and complete work order acknowledgement which, when approved by the customer, creates the basis for the work order.
• With the help of the Project Coordinator, manages the customer approval process to ensure that the customer is aware of the lead times, art file requirements, deadlines, and applicable rush fees.
• Ensures all commercial sign-offs from the customer are in place, including purchase orders, change orders, and submittals.
• Facilitates Moss Customer Portal transactions and customer adoption, when applicable.
• Answers questions from Moss Operations departments to ensure that the product meets customer expectations.
• Performs account and contact maintenance in Moss Operating System and Salesforce.
• Proactively manages opportunities and maintains up-to-date information for sales forecasting.
• Works closely with salespeople to manage assigned accounts
• Meets or exceeds sales plans for assigned accounts and geographical territory.
• Oversees assigned projects from initial opportunity, final customer design approval, contract execution, production, packing, transportation, installation, and invoicing. Keeping all departments touching the project advised of status.
• Maintains all required documentation such as change orders, approvals, scheduling, and client files in Moss OS.
• Supports finances, when necessary, to help collect outstanding payments.
• Understand Moss’s in-house and out-sourced capabilities and know the step-by-step details required to deliver a successful project.
• Accurate order entry and order administration
• Account level growth
• Response time to customers
• Maintain high customer satisfaction

Skills

Project management

Customer service

Communication

Salesforce

Microsoft Office

Blueprints reading

Design decks

Education

Four-year college degree

PMP certification preferred

Tools

Salesforce

Microsoft Office

Job description

The Account Manager (AM)is responsible forthe customer’s experience with Moss, account revenue and profitability, and project administration for assigned accounts. The AM specifies the Moss products and custom solutions that meet the customer’s requirements. This customer-focused position responds to customer inquiriesasthe contact between the customer and any other areas of Moss the customer needsassistancefrom. As the primary “in house” contact, the AMis responsible forprovidingsolutionsdesign, price quote administration. Additionally, they are accountable for opportunity management, growing revenue with the assigned accounts, and project management.

JOB RESPONSIBILITIES

• Manages price quote administration by qualifying newopportunities to createaccurateand comprehensive price quotes.
• Facilitates meetings with internal resources for opportunitykick-off,estimating, and solution design.
• Facilitates Project Put-to-Work meetings for large scale projects to align cost assumptions, resources, and timelines.
• Collectsinformation needed to createan accurateand complete work order acknowledgement which, when approved by the customer, creates the basis for the work order.
• With the help of the Project Coordinator,manages the customer approval processto ensure that the customer is aware of the lead times, art file requirements, deadlines, and applicable rush fees.
• Ensuresall commercialsign-offsfrom the customer are in place, including purchase orders,changeorders, and submittals.
• Facilitates Moss Customer Portal transactions and customer adoption, when applicable.
• Answersquestions from Moss Operations departments to ensure that the product meets customer expectations.
• Performs account and contact maintenance in Moss Operating System and Salesforce.
• Proactively manages opportunities andmaintainsup-to-date information for sales forecasting.
• Works closely with salespeople to manage assigned accounts
• Meets or exceeds sales plans for assigned accounts and geographical territory.
• Overseesassigned projects frominitialopportunity, final customer design approval, contract execution, production, packing, transportation, installation, and invoicing. Keeping all departments touching the project advised of status.
• Maintains all required documentation such as change orders, approvals, scheduling, and client files in Moss OS.
• Supports finances, when necessary, to help collect outstanding payments.
• Understand Moss’s in-house and out-sourced capabilities and know the step-by-step detailsrequiredto deliver a successful project.
• Accurateorder entry and order administration
• Account level growth
• Response timeto customers
• Maintain high customer satisfaction
• Four-year college degree from an accredited institution or equivalent related job experience
• Outstanding oral and written communication skills both with internal team members and external customers and prospects
• Five to seven years of project management or customer service experience in fast-paced, high demand,high qualityenvironment
• PCproficiencywith Microsoft Office
• Project Management Professional (PMP) certification preferred
• Experience reading blueprints and design decks preferred
• Experience with Salesforce preferred

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)