Account Manager

Prosponsive Logistics; Jacksonville (FL); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Free Friday Breakfast

Holiday celebrations

401K

Health, Vision, and Dental Insurance

Casual dress code

Supportive work environment

Job summary

A logistics company in Jacksonville seeks a Director of Talent & Culture. This role focuses on customer relationship management, market analysis, and proactive communication. Candidates should have a strong background in managing customer accounts and delivering outstanding service in a dynamic environment. This position combines a base salary with commission and offers competitive benefits including health insurance and a 401K plan.

Qualifications

• Strong communication skills with customers and carriers.
• Ability to analyze market conditions and make decisions.
• Experience in managing customer accounts and relationships.

Responsibilities

• Manage a portfolio of customer accounts in transportation.
• Provide consistent communication with all parties involved.
• Achieve daily and weekly performance expectations and KPIs.

Skills

Customer relationship management

Communication

Problem-solving

Market analysis

Education

Bachelor's degree or equivalent

Job description

5 days ago Be among the first 25 applicants

Direct message the job poster from Prosponsive Logistics

Director of Talent & Culture at Prosponsive Logistics

Join our high-energy, devoted team of motivated go-getters at Prosponsive Logistics! We are looking for a self-starter who is excited to jump into a customer-oriented role in the pertinent industry of transportation and logistics! Prosponsive Logistics is a third-party logistics company (3PL) with a focus on building relationships externally with customers and carriers, and internally with our co-workers, tenured and new to the team! We are growing in sales, size and people, and we hope YOU are eager to be an important component to our growth and success at our office in Jacksonville, FL!

Job Description:

As an Account Manager, you will work with shippers, manufacturers, and receivers to coordinate and support successful transportation solutions for Prosponsive's customers. We strive to approach all situations with a Prosponsive mindset and action plan, meaning we proactively communicate with our customers, carriers, and anyone involved in the full cycle of transportation solutions. The account manager is responsible for consistently communicating with all parties involved and must implement corrective action as needed in order to ensure that a standard of service and a high level of customer satisfaction is maintained daily. This position reports to the Branch Manager.

Core Functions/Expectations:

- Develop and manage a portfolio of customer accounts with a focus on promoting growth and achieving long term relationships, as well as maintaining successful performance levels required by customer.

- Provide quality service to all customers; build relationships based off clear, honest, and timely communication. Additionally, maintain acceptable metric scores for all customers to ensure retention of the customers and growth as opportunities are presented.

- Analyze customer inquiries, make informed decisions with information presented, and provide quality and timely updates to customer as well as solutions to any problems.

- Weekly communication is required for all customers and contacts within each account, as well as occasional in-person visits to existing and potential customers.

- Stay informed with current market conditions including advertising and promotional trends that develop within each customer. Each customer has steady inbound/outbound locations that consistently serve their needs, so each Prosponsive account rep needs to understand and maintain current market knowledge.

- Capture all leads for growth opportunities through participation in all RFQ, RFP, and spot bid opportunities. If opportunities are presented, make sure to ask the right questions to why we are quoting a lane/load to gain more knowledge and try to give us leverage on securing more business.

- Each account rep needs to maintain current market knowledge to enhance their ability to quote lanes or loads by themselves as opportunities are presented. With this, each account rep needs to understand the process in which the customer wants the quotes submitted.

- Responsible for achieving daily and weekly minimum expectations and KPI’s:

- 10 Loads Daily

- 90 minutes on the phone Daily (Average 3-5 minutes per outbound call)

- 8-12 new opportunities monthly from existing customers/contacts or make new ones. Can include 1 load for spot opportunities or bidding on new lanes.

- Quoting all spot opportunities as presented through load boards, blast emails, or direct contact

- Complete all loads in the system for the previous week by Friday of the following week

- Business Partners: Every account rep will have a business partner that must be up to date and informed with all existing customers to ensure seamless communication and performance while certain people are away from the office

CULTURE & PERKS:

• Back-to-Back Winners of AJC's Top 100 Workplaces
• Free Friday Breakfast weekly
• Holiday & "just because" celebrations
• 401K
• Insurance offered: Health, Vision, Dental
• Casual dress code
• Encouraging, friendly, motivating environment and atmosphere

*This role is compensation with a base salary plus commission

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Supply Chain, Customer Service, and Sales

• Industries

  Truck Transportation and Transportation, Logistics, Supply Chain and Storage

Referrals increase your chances of interviewing at Prosponsive Logistics by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

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