Account Manager

H. T. PROF Group; Columbus (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

H. T. PROF Group in Columbus, OH seeks an Account Manager to serve as the primary contact for key customer accounts within a manufacturing environment, building long-term relationships and supporting commercial activities.

You will work cross-functionally with Engineering, Quality, Purchasing, Supply Chain and Operations to ensure successful execution of programs, manage RFQs, pricing, and account reviews.

Qualifications

• Account management experience in manufacturing.
• RFQ ownership, quotations, and proposals.
• Pricing, contracts, profitability reviews, and negotiations.
• Cross-functional collaboration with Engineering, Quality, Purchasing, Supply Chain, Ops.
• Experience managing issues, engineering changes, and ongoing support.
• Strong CRM/communication skills.

Responsibilities

• Manage and strengthen existing customer relationships.
• Voice of the customer internally and externally.
• Coordinate RFQs, quotations, pricing activities, and requests.
• Partner with internal departments to resolve issues.
• Conduct account reviews, forecasting, strategic planning.
• Monitor customer satisfaction and identify improvement opportunities.
• Ensure communication throughout the product lifecycle.

Skills

Relationship management

Commercial acumen

Organizational skills

Communication skills

Tools

ERP systems

Microsoft Excel

Business reporting tools

Job description

The Account Manager will serve as the primary point of contact for key customer accounts within a manufacturing environment. This individual will build and maintain long-term customer relationships, support commercial activities, and collaborate closely with internal teams to ensure successful execution of customer programs.

The ideal candidate is relationship-driven, commercially minded, highly organized, and comfortable working with both customers and internal teams. They demonstrate strong ownership of customer accounts, understand manufacturing operations, and can successfully manage complex customer relationships while supporting long-term business objectives.

• Manage and strengthen existing customer relationships.
• Serve as the voice of the customer internally and the voice of the company externally.
• Coordinate RFQs, quotations, pricing activities, and customer requests.
• Partner with internal departments to resolve quality, delivery, and commercial issues.
• Conduct account reviews, forecasting, and strategic planning activities.
• Monitor customer satisfaction and identify opportunities to improve account performance.
• Ensure successful communication and collaboration throughout the product lifecycle.

Requirements

• Account management experience within a manufacturing environment.
• RFQ ownership, quotation preparation, and proposal management.
• Commercial experience including pricing, contract discussions, profitability reviews, and customer negotiations.
• Ability to work cross-functionally with Engineering, Quality, Purchasing, Supply Chain, Operations, and Manufacturing teams.
• Experience managing customer issues, quality concerns, engineering changes, and ongoing account support.
• Strong customer relationship management and communication skills.
• Proficiency in ERP systems, Microsoft Excel, and business reporting tools.
• Experience conducting business reviews, forecasting, and account planning.