Customer Account Manager

Modern Industries, Inc.; Tempe (AZ); On-site; USD 65,000 - 95,000; Full time

Job summary

Modern Industries, Inc. in Tempe, AZ is seeking an Account Manager to manage customer communications, oversee major deliverables, and ensure client expectations are met.

In this role you will collaborate closely with the manufacturing team, align customer goals with project plans, and provide regular two-way updates to maintain strong relationships and drive company growth. Candidates should have 3–5 years in account management or sales, strong communication skills, and experience with project

Qualifications

• Proven account management skills demonstrating client relationship growth.
• Technical competence across software, hardware, networks.
• Excellent written and oral communication abilities.

Responsibilities

• Manage customer communications and ensure client expectations are met.
• Review major deliverables with customers.
• Coordinate with manufacturing to maintain project knowledge.
• Represent customer goals to the team and keep two-way updates.
• Report activity to the Business Development Manager.

Skills

Account management

Technical competence

Communication skills

Project management

Team collaboration

Job description

• Responsible for managing customer communications.
• Reviews all major deliverables to ensure client expectations are met.
• Ensures that customer daily questions and concerns are dealt with in an efficient manner.
• Works closely with the manufacturing team in order to maintain a continuous knowledge of project.
• Communicates the customer's goals and represent the customer's interests to the team.
• Provides regular two-way communication between the customer and team, to provide strong team representation and set proper customer expectations.
• Reports to the Business Development Manager, providing regular input on all account activity.

Knowledge and Abilities:

• Proven Account Management skills required in order to maintain and enhance customer relationships
• Technical competence (understand software, hardware, networks, etc.)
• Motivated, goal oriented, persistent and a skilled communicator
• High level of initiative and works well in a team environment
• Excellent written and oral communication skills
• Plans and carries out responsibilities with minimal direction
• Demonstrated skills with project management tools and methodologies
• Ability to stay on road map to achieve company’s growth goals.

Education and Experience:

• Minimum 3-5 years of account management/sales experience.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.