Account Manager

ATCC; Gaithersburg (MD); Remote; USD 70,000 - 75,000; Full time

Job summary

Join a leading nonprofit organization dedicated to advancing science and global health as an Account Manager. In this dynamic role, you'll engage with clients to ensure their satisfaction, provide tailored solutions, and identify growth opportunities. With a strong emphasis on customer experience and a scientific background, you'll collaborate with internal teams to deliver exceptional products and services. This remote position offers flexibility with occasional on-site work, allowing you to contribute meaningfully to the scientific community while enjoying a supportive work environment. Be part of a mission-driven team that values your expertise and fosters professional growth.

Benefits

Comprehensive Medical Coverage

Paid Holidays and PTO

Fitness Subsidies

401(a) Retirement Plan

403(b) Retirement Plan

Corporate Bonus Program

Employee Assistance Program

Life Insurance

Disability Insurance

Pet Insurance

Qualifications

• Bachelor's degree with 2-5 years of experience in life sciences or related field.
• Strong background in sales and customer engagement.

Responsibilities

• Act as the main point of contact for clients, ensuring satisfaction and retention.
• Identify opportunities for upselling and cross-selling to grow business.

Skills

Sales Skills

Customer Engagement

Strategic Thinking

Negotiation Skills

Interpersonal Skills

Problem-Solving

Communication Skills

Education

Bachelor's Degree

Tools

Customer Relationship Management (CRM)

Job description

Account Manager

Job Locations

US-VA-Manassas | US-MD-Gaithersburg

Role Type

remote

Department

Customer

Job ID

2025-3917

Overview

Ready to shape the future of science and global health? ATCC, a leading nonprofit biological resources and standards organization, is seeking an account manager with experience in life sciences, customer experience and sourcing new accounts to work primarily remote, and 1 day per week on-site in Manassas, VA or Gaithersburg, MD.

The Account Manager will be the primary point of contact for our valued clients, ensuring their satisfaction and retention. You'll address their needs, provide tailored solutions, and collaborate with internal teams to deliver exceptional products and services. You'll also identify opportunities for upselling and cross-selling, contributing to our organization's growth and success. Potential for up to 10% travel. Local candidates highly preferred.

Join ATCC and be part of a team that supports the global scientific community with trusted, authenticated biological materials.

#LI-Remote

Responsibilities

Sales and Customer Engagement: Engage with customers to sell products and services. Act as the main point of contact post-sale, ensuring customer satisfaction and retention. Provide support in customer journey and offer guidance on suitable products and services based on customer needs.
• Account Development and Management: Maintain key accounts and develop new accounts, referrals, and business from existing network. Identify opportunities for upselling and cross-selling to grow the business.
• Strategic Execution and Administration: Execute sales strategies, generate reports, and identify opportunities to increase sales volume while maintaining service levels. Ensure accuracy in the Customer Relationship Management (CRM) database and stay updated on organizational products and services to provide immediate explanations when needed.

Qualifications

• Bachelor's degree and 2-5 years' experience or equivalent experience.
• Strong scientific background with sales, marketing, and business skills.
• Prior knowledge of biology or related science or previous experience in biotech or lifesciences is highly preferred.
• Strategic thinking, business instincts, creativity, and sound judgment.
• Strong negotiation, interpersonal, consensus-building, and influencing skills.
• Familiarity with sales concepts, practices, and procedures.
• Strategic problem-solving, exceptional communcation, and relationship-building skills.
• Highly adaptable and motivated team player with attention to detail.

Benefits

The expected salary range for this position is $70,000 to $75,000 annually. Actual compensation will be determined based on experience and qualifications as well as internal equity and alignment with market data. In addition to base salary, this role may be eligible for additional incentive compensation including regular merit increases and the corporate bonus program.

We Invest in You

• Health & Wellness:
  • Comprehensive medical coverage and company paid Life Insurance, Disability Insurance & AD&D
  • Work life balance with Paid Holidays and PTO
  • Fitness and cell phone subsidies, and additional benefits such as Aflac, legal services, and pet insurance
  • Employee Assistance Program offering around-the-clock counseling
• Financial security:
  • 401(a) (6% employer contribution) and 403(b) (2% match) retirement plans
  • Exceptional career advancement opportunities, recognition, and rewards
  • Corporate bonus program
• Mission Focused:
  • Non-profit organization supporting critical life science research
  • We give scientists the tools they need to make discoveries that improve and save lives
  • Contribute to community involvement and social responsibility.

Join ATCC, where we fuel your success, well-being, and development. We're a mission-focused non-profit Equal Opportunity Employer, celebrating a century of supporting global public health. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Shape the future of science with us.