Health Plan Account Manager- REMOTE

PRIME Therapeutics; Washington (District of Columbia); Remote; USD 59,000 - 94,000; Full time

Job summary

An established industry player is seeking a Health Plan Account Manager to enhance client relationships and ensure satisfaction. This remote role involves collaborating with Employer Groups and leadership to drive initiatives that optimize pharmacy spend and improve client retention. You'll be responsible for resolving issues, managing client audits, and documenting interactions in Salesforce. If you're passionate about healthcare and have strong interpersonal skills, this is your chance to make a meaningful impact in a dynamic work environment.

Qualifications

• 2 years of Client Service/Account Management experience required.
• Bachelor's Degree in business or related field preferred.

Responsibilities

• Resolve issues and ensure member satisfaction for Employer Groups.
• Collaborate with leadership to build business cases and support initiatives.

Skills

Client Service

Account Management

Interpersonal Skills

Problem Solving

Sales Presentations

Education

Bachelor's Degree in Business

HS Diploma or GED

Tools

Salesforce CRM

Job description

Health Plan Account Manager- REMOTE page is loaded

Health Plan Account Manager- REMOTE

Apply locations Home time type Full time posted on Posted 2 Days Ago job requisition id R-14102

Our work matters. We help people get the medicine they need to feel better and live well. We do notlose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Health Plan Account Manager- REMOTE

Job Description

The Account Manager is responsible for supporting the assigned Employer Account Executive and Employer Groups in communications, client-facing initiatives, and product and program recommendations. This position must establish and maintain relationships with designated client counterparts.

Responsibilities

• Work directly with Employer Groups and Health Plan Leadership team to resolve issues and ensure member satisfaction; coordinate with operational units to put processes in place that will prevent repeat issues in the future
• Collaborate with account executive and employer market leadership to build business cases for client-facing initiatives; provide input into, and client management support for initiatives such as implementations, setting performance standards, and creating cost justifications
• Partner with Employer Account Executives and/or Prime and Health Plan leadership to understand the purpose and intent of incoming reporting requests and evaluate what relevant information exists, how it can be accessed, and determine the most appropriate ways to present the information to the requestor in a consumable fashion; conduct independent review and analysis to ensure the information is understood and can be leveraged to influence decision making with the client, or Prime leadership
• Facilitate regular meetings with Employer Groups in the assigned book of business to build relationships and promote other product opportunities to increase market penetration and awareness; assist with any necessary follow up with stakeholders or clients
• Support client audits and assist with the development of client presentations and the facilitation of client visits and health fairs
• Work directly with existing, small employer accounts to optimize the pharmacy spend at the account through use of Prime products and services
• Support Employer Group retention through: proactive and thorough issue resolution, ensuring an intimate understanding of client's challenges, priorities and adopted products and services, and helping Prime and Health Plan identify and implement changes that result in mutual value in the relationship
• Document interactions with assigned accounts and input into the Salesforce CRM tool, including but not limited to meeting agendas and notes, identified dependencies or risks, key decision points and outcomes, and any next steps, agreed actions and responsibly parties; ensure the appropriate data is captured within Salesforce in order for the tool to be leveraged as a source of truth for the overall client relationship (client interactions, products pitched and deployed, decision records, etc)
• Other duties as assigned

Education & Experience

• Bachelor's Degree in business or related field, or equivalent combination of education and/or work experience; HS diploma or GED is required

• 2 years of Client Service/Account Management experience
• Must be eligible to work in the United States without need for work visa or residency sponsorship

Must be eligible to work in the United States without the need for work visa or residency sponsorship.

Additional Qualifications

• Demonstrated ability to develop effective selling messages, presentations, and proposals that drive sales
• Strong interpersonal skills, with the ability to effectively facilitate meetings, resolve conflict, build consensus, establish rapport, collaborate, and influence effectively across departments, internally and externally, and at all levels within an organization
• Ability to balance and prioritize compliance, business and other competing goals and risks, while still driving programs and initiatives to completion
• Organization and prioritization skills, strong attention to detail, and the ability to simultaneously lead multiple, complex projects and strategies, under pressure and strict timeframes
• Ability to work effectively in a matrixed team environment

Preferred Qualifications

• Healthcare or PBM industry experience
• Prior pharmacy technician experience and/or CPhT certification

Physical Demands

• Ability to travel up to 30% of the time
• Ability to work outside standard business hours when needed, which may include nights and weekends as needed
• Constantly required to sit, use hands to handle or feel, talk and hear
• Frequently required to reach with hands and arms
• Occasionally required to stand, walk and stoop, kneel, and crouch
• Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Potential pay for this position ranges from $59,000.00 - $94,000.00 based on experience and skills. To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page and click on the "Benefits at a glance" button for more detail.

Prime Therapeutics LLCis proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard torace, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

Positions will be posted for a minimum of five consecutive workdays.

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Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.

If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.

Prime Therapeutics LLCis proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard torace, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at1.866.469.1257 or email [e-mail].