Account Manager

Moss Holding Company; Franklin Park (IL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

retirement plan (401k, IRA)

Life Insurance (Basic, Voluntary &

Paid Time Off (Vacation, Sick & 公共

Family Leave (Maternity, Paternity)

Job summary

Moss Holding Company in Franklin Park, IL is seeking an Account Manager to enhance the customer experience, manage account revenue, and oversee project administration for assigned accounts.

The AM will specify Moss products and custom solutions, respond to inquiries, design solutions, quote prices, and coordinate with internal teams to ensure project success and on-time delivery.

Qualifications

• Four-year college degree or equivalent work experience.
• Excellent oral and written communication with internal teams and customers.
• Five to seven years of project management or customer service experience in high-demand environments.
• Proficient in Microsoft Office; Salesforce experience preferred.

Responsibilities

• Manage price quote administration and qualify new opportunities.
• Facilitate internal meetings for opportunity kick-off, estimating, and solution design.
• Lead project Put-to-Work meetings for large projects to align costs, resources, and timelines.
• Gather information to create accurate work orders upon customer approval.
• Coordinate with Project Coordinator to inform customers about lead times, file requirements, deadlines, and rush fees.
• Ensure all commercial sign-offs including purchase orders and change orders are in place.
• Facilitate Moss Customer Portal transactions and adoption when applicable.
• Answer questions from Moss Operations to ensure product meets expectations.
• Maintain accounts and contacts in Moss OS and Salesforce.
• Proactively manage opportunities and keep sales forecasting up to date.
• Collaborate with salespeople to manage assigned accounts and territories.
• Meet or exceed sales plans for accounts and territory.
• Participate in customer and prospect meetings.
• Oversee projects from opportunity through invoicing, updating all departments on status.
• Maintain documentation such as change orders, approvals, scheduling, and client files in Moss OS.
• Support finances to help collect outstanding payments.
• Understand Moss’s capabilities and steps to deliver a project.
• Train and day-to-day manage the Project Coordinator assigned.

Skills

Communication skills

Customer service

Project management

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

Job description

The Account Manager (AM) is responsible for the customer’s experience with Moss, account revenue and profitability, and project administration for assigned accounts. The AM specifies the Moss products and custom solutions that meet the customer’s requirements. This customer-focused position responds to customer inquiries as the contact between the customer and any other areas of Moss the customer needs assistance from. As the primary “in house” contact, the AM is responsible for providing solutions design, price quote administration. Additionally, they are accountable for opportunity management, growing revenue with the assigned accounts, and project management.

JOB RESPONSIBILITIES

• Manages price quote administration by qualifying new business opportunities to create accurate and comprehensive price quotes.
• Facilitates meetings with internal resources for opportunity kick-off, estimating, and solution design.
• Facilitates Project Put-to-Work meetings for large scale projects to align cost assumptions, resources, and timelines.
• Collects information needed to create an accurate and complete work order acknowledgement which, when approved by the customer, creates the basis for the work order.
• With the help of the Project Coordinator, manages the customer approval process to ensure that the customer is aware of the lead times, art file requirements, deadlines, and applicable rush fees.
• Ensures all commercial sign-offs from the customer are in place, including purchase orders, change orders, and submittals.
• Facilitates Moss Customer Portal transactions and customer adoption, when applicable.
• Answers questions from Moss Operations departments to ensure that the product meets customer expectations.
• Performs account and contact maintenance in Moss Operating System and Salesforce.
• Proactively manages opportunities and maintains up-to-date information for sales forecasting.
• Works closely with salespeople to manage assigned accounts and geographical territories.
• Meets or exceeds sales plans for assigned accounts and geographical territory.
• Participates in customer and prospect meetings.
• Oversees assigned projects from initial opportunity, final customer design approval, contract execution, production, packing, transportation, installation, and invoicing. Keeping all departments touching the project advised of status.
• Maintains all required documentation such as change orders, approvals, scheduling, and client files in Moss OS.
• Supports finances, when necessary, to help collect outstanding payments.
• Understand Moss’s in-house and out-sourced capabilities and know the step-by-step details required to deliver a successful project.
• Responsible for training and day-to- day management of the Project Coordinator assigned to them.

ACCOUNTABILITIES AND PERFORMANCE MEASURES

• Account/territory growth
• Accurate price quote production
• WIN/LOSS ratios
• Response time
• % to Sales Plan
• Achieve assigned annual contribution margin and revenue goals for new and existing business development
• Maintain high customer satisfaction

ORGANIZATIONAL ALIGNMENT

• Enlists the support of technical resources, production resources, and other sales and management resources, as needed.
• Works closely with outside service and product providers to ensure project success.
• Sets expectations with customer related to project milestones, tracks

Requirements

• Four-year college degree from an accredited institution or equivalent related job experience
• Outstanding oral and written communication skills both with internal team members and external customers and prospects
• Five to seven years of project management or customer service experience in fast-paced, high demand, high quality environment
• PC proficiency with Microsoft Office
• Project Management Professional (PMP) certification preferred
• Experience reading blueprints and design decks preferred
• Experience with Salesforce preferred

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)