Account Manager

Moss Inc.; Kaysville, Northern (UT, KY); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k)

Life Insurance (Basic, Voluntary &

Paid Time Off

Short Term & Long-Term Disability

Training & Development

Wellness Resources

Job summary

Moss Inc. in Utah seeks an Account Manager to oversee the customer experience, account revenue, profitability, and project administration for assigned accounts. You will specify Moss products and custom solutions to meet customer requirements and serve as the primary in-house contact for price quotes and design assistance.

The role emphasizes opportunity management, revenue growth, and cross-functional collaboration with sales and operations to ensure timely delivery and customer satisfaction.

Qualifications

• Four-year college degree or equivalent related job experience.
• Strong oral and written communication skills with internal teams and customers.
• 5–7 years of project management or customer service in a fast-paced environment.
• Proficiency with Salesforce and MS Office tools.

Responsibilities

• Manage price quote administration by qualifying opportunities and creating quotes.
• Lead meetings with internal resources for opportunity kick-off and solution design.
• Oversee large projects from opportunity to invoicing and status updates.
• Coordinate approvals, lead times, art file requirements, and deadlines.
• Maintain Moss OS and Salesforce records and forecast opportunities.

Skills

Account management

Sales forecasting

CRM (Salesforce)

Price quote administration

Project coordination

Communication skills

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

Moss OS

Job description

At Moss, a Vomela Company, our greatest asset is our people. As a full-service visual communications company, we are looking for creative and intellectual thinkers that work with our customers to create compelling brand solutions and foster meaningful connections. And while you're focused on creating big things for global and local brands, we will help you build a career you can be passionate about.

Annual Pay Range: $55,000 - 85,000 USD

Job Summary

The Account Manager (AM) is responsible for the customer’s experience with Moss, account revenue and profitability, and project administration for assigned accounts. The AM specifies the Moss products and custom solutions that meet the customer’s requirements. This customer-focused position responds to customer inquiries as the contact between the customer and any other areas of Moss the customer needs assistance from. As the primary "in house" contact, the AM is responsible for providing solutions design, price quote administration. Additionally, they are accountable for opportunity management, growing revenue with the assigned accounts, and project management.

What You’ll Do…

• Manages price quote administration by qualifying new business opportunities to create accurate and comprehensive price quotes.
• Facilitates meetings with internal resources for opportunity kick-off, estimating, and solution design.
• Facilitates Project Put-to-Work meetings for large scale projects to align cost assumptions, resources, and timelines.
• Collects information needed to create an accurate and complete work order acknowledgement which, when approved by the customer, creates the basis for the work order.
• With the help of the Project Coordinator, manages the customer approval process to ensure that the customer is aware of the lead times, art file requirements, deadlines, and applicable rush fees.
• Ensures all commercial sign-offs from the customer are in place, including purchase orders, change orders, and submittals.
• Facilitates Moss Customer Portal transactions and customer adoption, when applicable.
• Answers questions from Moss Operations departments to ensure that the product meets customer expectations.
• Performs account and contact maintenance in Moss Operating System and Salesforce.
• Proactively manages opportunities and maintains up-to-date information for sales forecasting.
• Works closely with salespeople to manage assigned accounts and geographical territories.
• Meets or exceeds sales plans for assigned accounts and geographical territory.
• Participates in customer and prospect meetings.
• Oversees assigned projects from initial opportunity, final customer design approval, contract execution, production, packing, transportation, installation, and invoicing. Keeping all departments touching the project advised of status.
• Maintains all required documentation such as change orders, approvals, scheduling, and client files in Moss OS.
• Supports finances, when necessary, to help collect outstanding payments.
• Understand Moss’s in-house and out-sourced capabilities and know the step-by-step details required to deliver a successful project.
• Responsible for training and day-to- day management of the Project Coordinator assigned to them.

ACCOUNTABILITIES AND PERFORMANCE MEASURES

• Account/territory growth
• Accurate price quote production
• WIN/LOSS ratios
• Response time% to Sales Plan
• Achieve assigned annual contribution margin and revenue goals for new and existing business development
• Maintain high customer satisfaction

What You’ll Bring…

• Four-year college degree from an accredited institution or equivalent related job experience
• Outstanding oral and written communication skills both with internal team members and external customers and prospects
• Five to seven years of project management or customer service experience in fast-paced, high demand, high quality environment
• PC proficiency with Microsoft Office
• Project Management Professional (PMP) certification preferred
• Experience reading blueprints and design decks preferred
• Experience with Salesforce preferred

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Short Term & Long-Term Disability
• Training & Development
• Wellness Resources