Account Manager

Moss; Franklin Park (IL); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary &

Job summary

Moss is seeking an Account Manager to own the customer experience, drive account revenue and oversee project administration for assigned accounts. This in-house role defines Moss products and custom solutions to meet customer requirements, acting as the primary contact for pricing, quotes, and solutions design.

The AM will manage opportunities, forecast sales, coordinate with internal teams, and ensure project milestones are met from design through invoicing, while maintaining thorough

Qualifications

• Four-year college degree from an accredited institution or equivalent related job experience.
• Outstanding oral and written communication skills both with internal team members and external customers and prospects.
• Five to seven years of project management or customer service experience in fast-paced environments.
• PC proficiency with Microsoft Office.
• PMP certification preferred.
• Experience reading blueprints and design decks preferred.
• Experience with Salesforce preferred.

Responsibilities

• Manages price quote administration by qualifying new business opportunities to create accurate quotes.
• Facilitates meetings with internal resources for opportunity kick-off, estimating, and solution design.
• Leads large-scale projects through kickoff, cost alignment, timelines, and approvals.
• Gathers information to create complete work orders and ensures customer sign-off.
• Oversees customer approvals, lead times, art file requirements, deadlines, and rush fees.
• Ensures commercial sign-offs including purchase orders, change orders, and submittals.
• Manages Moss Customer Portal transactions and adoption.
• Answers questions from Moss Operations to ensure product meets expectations.
• Performs account and contact maintenance in Moss OS and Salesforce.
• Proactively manages opportunities and maintains sales forecasting data.
• Collaborates with salespeople to manage accounts and territories.
• Meets or exceeds sales plans for assigned accounts and territory.
• Participates in customer and prospect meetings.
• Oversees projects from opportunity to invoicing, keeping departments informed of status.
• Maintains documentation such as change orders, approvals, scheduling, and client files.
• Supports finances to help collect outstanding payments.
• Understands Moss's capabilities to deliver successful projects.
• Responsible for training and day-to-day management of the Project Coordinator.

Skills

Account management

Project coordination

Sales forecasting

Customer communication

Pricing / quote administration

Education

Bachelor's degree or equivalent

Tools

Salesforce

Microsoft Office

Job description

The Account Manager (AM) is responsible for the customer's experience with Moss, account revenue and profitability, and project administration for assigned accounts. The AM specifies the Moss products and custom solutions that meet the customer's requirements. This customer-focused position responds to customer inquiries as the contact between the customer and any other areas of Moss the customer needs assistance from. As the primary "in house" contact, the AM is responsible for providing solutions design, price quote administration. Additionally, they are accountable for opportunity management, growing revenue with the assigned accounts, and project management.

Job Responsibilities

• Manages price quote administration by qualifying new business opportunities to create accurate and comprehensive price quotes
• Facilitates meetings with internal resources for opportunity kick-off, estimating, and solution design
• Facilitates Project Put-to-Work meetings for large scale projects to align cost assumptions, resources, and timelines
• Collects information needed to create an accurate and complete work order acknowledgement which, when approved by the customer, creates the basis for the work order
• With the help of the Project Coordinator, manages the customer approval process to ensure that the customer is aware of the lead times, art file requirements, deadlines, and applicable rush fees
• Ensures all commercial sign-offs from the customer are in place, including purchase orders, change orders, and submittals
• Facilitates Moss Customer Portal transactions and customer adoption, when applicable
• Answers questions from Moss Operations departments to ensure that the product meets customer expectations
• Performs account and contact maintenance in Moss Operating System and Salesforce.
• Proactively manages opportunities and maintains up-to-date information for sales forecasting
• Works closely with salespeople to manage assigned accounts and geographical territories
• Meets or exceeds sales plans for assigned accounts and geographical territory
• Participates in customer and prospect meetings
• Oversees assigned projects from initial opportunity, final customer design approval, contract execution, production, packing, transportation, installation, and invoicing. Keeping all departments touching the project advised of status
• Maintains all required documentation such as change orders, approvals, scheduling, and client files in Moss OS
• Supports finances, when necessary, to help collect outstanding payments
• Understand Moss's in-house and out-sourced capabilities and know the step-by-step details required to deliver a successful project
• Responsible for training and day-to- day management of the Project Coordinator assigned to them

Accountabilities And Performance Measures

• Account/territory growth
• Accurate price quote production
• WIN/LOSS ratios
• Response time
• % to Sales Plan
• Achieve assigned annual contribution margin and revenue goals for new and existing business development
• Maintain high customer satisfaction

ORGANIZATIONAL ALIGNMENT

• Enlists the support of technical resources, production resources, and other sales and management resources, as needed
• Works closely with outside service and product providers to ensure project success
• Sets expectations with customer related to project milestones, tracks

Requirements

• Four-year college degree from an accredited institution or equivalent related job experience
• Outstanding oral and written communication skills both with internal team members and external customers and prospects
• Five to seven years of project management or customer service experience in fast-paced, high demand, high quality environment
• PC proficiency with Microsoft Office
• Project Management Professional (PMP) certification preferred
• Experience reading blueprints and design decks preferred
• Experience with Salesforce preferred

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)