Account Manager

Confidential Jobs; Philadelphia (Philadelphia County); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading service provider in Philadelphia seeks an Account Manager to drive sales and growth. This role requires a motivated individual with proven sales experience and relations management skills. Responsibilities include managing customer contracts, achieving Monthly Recurring Revenue (MRR) quotas, and communicating with customers. Candidates must have strong communication abilities, knowledge of Salesforce, and be comfortable delivering presentations. Travel is required for this position.

Qualifications

• At least five years of proven sales experience in a similar industry.
• High energy level and polished professional presence.
• Ability to work under tight deadlines.
• Experience delivering customer presentations.

Responsibilities

• Manage contract renewals and negotiations for customer retention.
• Identify additional revenue opportunities within the customer base.
• Conduct presentations to communicate solutions.
• Ensure integrity of opportunity management within Salesforce.

Skills

Sales experience

Communication skills

Relationship management

Time management

Tools

Salesforce

Microsoft Office

Job description

The Account Manager (AM) position requires individuals to be highly motivated and goal-oriented. The role of the AM is to grow and promote the sales of our service offerings within the customer base and maximize the opportunities to cross/upsell within that base. In doing so, the AM is responsible for achieving sales quotas in the context of strategic offerings while representing the entire range of company products and services.

Key Responsibilities

• Manage contract renewals and negotiations with a focus on favorable terms for customer retention and revenue growth within the current customer base.
• Manage and interpret customer requirements, working closely with Customer Success Managers (CSM) to understand and align with their business goals.
• Leverage Our solution offerings and technical abilities to actively identify and capitalize on additional revenue opportunities within the customer base.
• Manage the initial stages of the customer onboarding process for what you sell, providing a high level of service during early interactions, and then transition the ongoing management to the Customer Success Managers (CSM) to maintain continuity.
• Expand market awareness of Our products by effectively communicating features and benefits.
• Conduct presentations to communicate our solutions, engaging decision makers to maximize customer commitment and conversion.
• Understand and address contract obligations and budgetary issues, maintaining open lines of communication to preempt potential challenges.
• Participate in budget planning discussions to maximize the integration of our offerings in customer budget cycles.
• Maintain up-to-date account information, including contact details and marketing groups, in respective tools.
• Communicate with your customers on initial invoices and walk them through the billing process to prevent future issues, ensuring transparency and understanding.
• Stay informed of industry trends and technological advancements to maintain a competitive edge.
• Foster and expand relationships with key decision makers within the customer base, leveraging these relationships for prospect and industry references.
• Ensure the integrity of opportunity management within Salesforce, keeping data related to opportunity names, MRR, NRR, stages, and other pertinent metrics up to date.

Performance Expectations

• Achieve and exceed Monthly Recurring Revenue (MRR) sales quotas, focusing on strategic growth offerings and cloud solutions.
• Achieve and exceed Non-Recurring Revenue (NRR) sales quotas to meet monthly targets.
• Increase customer utilization and revenue of our service offerings by a targeted percentage annually.
• Extend terms of agreements upon renewals whenever feasible (i.e., 1 to 3 years or 3 to 5 years)
• Generate new leads through existing customers' referrals.

Qualifications

• At least five years of proven sales experience in MSP/MSSP or a similar industry, with a track record of meeting or exceeding sales quotas.
• High energy level and a polished professional presence, coupled with excellent grammar and communication skills.
• Demonstrable ability to work independently under tight deadlines, such as end-of-month and fiscal quarter pressures.
• Proficiency in Microsoft Office and experience with Salesforce.
• Previous experience delivering customer presentations and managing a diverse client portfolio.

Environmental

The job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, etc.

Travel Requirements

Travel is required for this position.

EEO STATEMENT

The Company's policy provides equal employment opportunities for all applicants and employees. We provides equal employment opportunities to all qualified individuals without regard to actual or perceived race including hair texture and natural hair styles), color, religion, religious creed (including religious dress and religious grooming practices), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity, status and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding employee wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws. Applicants, as well as employees who are or have become disabled, must be able to perform the essential job functions with or without reasonable accommodation. The Company shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.