Account Manager

Technipaq, Inc.; Crystal Lake (IL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid sick and vacation time

401(k) with company match

Paid holidays

Job summary

Technipaq, Inc. in Crystal Lake, IL is seeking an Account Manager/Customer Service Representative to support orders and customer relations in a manufacturing environment.

You will assist customers with new and existing orders, coordinate with sales and production teams to ensure timely delivery, maintain electronic files, and provide phone and email support to ensure customer satisfaction. The role requires strong verbal communication, attention to detail, and experience reading order

Qualifications

• Min. of 5 years customer account management experience in manufacturing.
• Solid understanding of how to read order specifications.
• Strong verbal communication skills and ability to build strong customer relationships by phone and email.
• Ability to work independently and in a teamwork environment (positive attitude!).
• Strong MS Office, project management and organizational skills.

Responsibilities

• Assist customers with the new and existing order processes.
• Provide support to the sales staff as it relates to orders.
• Liaise with all other departments to ensure timely delivery of product as promised.
• Maintain customers' electronic files.
• Provide phone support, filing, and other general office activity as required to maintain customer satisfaction.

Skills

Verbal communication

Customer relationships

Order specifications

Teamwork

MS Office

Project management

Organizational skills

Tools

MS Office

Job description

Shift available: 9 am to 5:30 pm M-F - on site position

Requirements

• Strong verbal communication skills and ability to build strong customer relationships by phone and email
• Ability to build and maintain relationships with customers and set expectations on manufacturing of their product.
• Min. of 5 years customer account management experience in manufacturing and have a solid understanding of how to read order specifications is required.
• Demonstrated ability to work both independently and in a teamwork environment (positive attitude!)
• Strong MS Office, project management and organizational skills

The Account Manager/Customer Service Representative works under the general supervision of the Customer Service Manager and is responsible for assisting customers with the new and existing order processes, providing support to the sales staff as it relates to orders, providing customer service during the order process, liaising with all other departments to ensure timely delivery of product as promised, maintaining customers' electronic files, providing phone support, filing, and other general office activity as required in order to maintain customer satisfaction.

Technipaq is family owned and operated serving the medical device and pharmaceutical packaging industry since 1984. We started as a small one machine company and now operate over 100,000 square feet of manufacturing space with 3 manufacturing and warehouse facilities and 180+ employees. Our manufacturing facilities perform the laminating, slitting, sheeting, die cutting, fabricating, and flexographic printing of pouches, lids and roll stock produced in a variety of sizes from foil, film, Tyvek and paper laminates.

We offer employees a full benefits package:

• medical
• dental
• vision
• paid Sick and Vacation time
• 401(k) with a company match
• paid holidays