Account Manager

noissue.; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Three weeks of paid annual leave

Extended health insurance

Company-provided laptop

Job summary

noissue is a modern brand company helping brands express identity through packaging. We’re seeking an Account Manager to build partnerships, drive sustainable growth, and deliver exceptional experiences across the customer lifecycle.

You will work with leading brands, create tailored packaging proposals, and collaborate with operations and support teams to ensure seamless outcomes. This role emphasizes relationship building, strategic thinking, and effective pipeline management.

Qualifications

• Understanding how packaging impacts brand perception and customer experience.
• Comfort with discovery calls, pricing conversations, and CRM workflows.
• Experience collaborating with cross-functional teams to support accounts.

Responsibilities

• Work closely with top brands to support primary packaging needs as they grow.
• Build genuine, long-term relationships as a trusted packaging partner.
• Own and grow an account portfolio, identifying opportunities in pricing and services.
• Prospect new brands aligned with noissue’s profile and growth goals.
• Reach out to prospective customers with relevant, thoughtful proposals.
• Visit key accounts to understand operations and stay close to their business.
• Create tailored pricing, production, and distribution proposals balancing needs.

Skills

CRM management

Proposal writing

Channel prospecting

Relationship building

Tools

CRM

Job description

noissue is a modern brand company that builds tools, products, and experiences for the next generation of business owners.

We think like the brands we serve: creative, fastmoving, and entrepreneurial.

We empower brands to express their identity through design. We champion creativity as a strategic tool, packaging as storytelling, not just utility.

Our customers range from fast-growing DTC startups to globally recognised brands, all of whom care about how their products arrive in the world. Packaging isn’t an afterthought for them, it’s part of their brand experience, their supply chain, and their values.

As an Account Manager at noissue, you won’t be managing transactions. You’ll be building partnerships. You’ll help brands make smarter packaging decisions, scale sustainably, and deliver consistently great experiences to their customers.

What you’ll be doing:

• Working closely with some of the world’s most exciting brands to support their primary packaging needs as they grow and evolve
• Building genuine, long-term customer relationships, becoming a trusted partner and packaging expert, not just a point of contact
• Owning and growing a portfolio of accounts by identifying opportunities across volume-based pricing, new product lines, and value-add services such as free storage, local distribution, and flexible payment terms
• Proactively prospecting new brands that align with noissue’s ideal customer profile, brand centricity, and long-term growth goals
• Reaching out to prospective customers in creative, thoughtful ways, prioritising relevance, quality, and long-term fit over quick wins
• Visiting key accounts frequently to deepen relationships, understand operational realities, and stay close to our customers’ businesses
• Creating tailored pricing, production, and distribution proposals that balance brand ambition, operational needs, and commercial realities
• Managing a clean, accurate pipeline in our CRM and consistently delivering against quarterly revenue targets
• Owning the end-to-end customer experience, from first conversation through production, delivery, and ongoing optimisation
• Acting as an internal advocate for your customers, collaborating closely with operations, production, and customer support teams to ensure seamless outcomes
• Staying curious about packaging trends, sustainability innovations, and the evolving needs of modern brands

What we’re looking for:

• A strong understanding of brands and how physical products, especially packaging, play a critical role in brand perception, customer experience, and day-to-day operations
• Comfort with core sales fundamentals, including discovery calls, pricing conversations, CRM management, and post-sale account support
• Experience selling physical products, or working closely with supply chain, production, or operations teams (packaging experience is a bonus, not a requirement)
• Confidence prospecting across multiple channels, including LinkedIn, Instagram, email, and relevant trade or industry publications
• Curiosity and initiative to research prospective customers and build thoughtful, relevant proposals aligned with noissue’s packaging portfolio
• Strong organisational skills and the ability to manage timelines, multiple accounts, and moving parts - experience with lead times and overseas supply chains is a plus
• A collaborative, low-ego approach and a genuine interest in helping customers succeed
• Alignment with noissue’s values around brand, quality, and doing business the right way
• Experience within Austin's food & beverage industry

Pay & Compensation Package

• Annual base salary of $70,000 USD + OTE
• Three weeks of paid annual leave
• Extended health insurance
• Company-provided laptop