Account Manager

Harvest Pack; Arcadia (CA); On-site; USD 70,000 - 80,000; Full time

Job summary

Harvest Pack is seeking an Account Manager in Arcadia, CA to own client relationships and drive post-sale retention. You will ensure accurate orders, coordinate with logistics, and expand existing accounts with new sustainable product lines.

The role requires 2+ years in B2B customer service or sales, and proficiency with CRM tools (Salesforce/HubSpot) plus ERP systems. A results-driven, detail-oriented mindset is essential for success in a fast-paced environment.

Qualifications

• 2+ years in B2B customer service, internal sales, or account management.
• Proficiency with CRM software (Salesforce or HubSpot) and ERP systems.
• Exceptional organizational skills; manage high-volume emails and tasks.
• Strong verbal and written communication abilities; clear across logistics.

Responsibilities

• Serve as the primary contact for mid-tier accounts with proactive communication and service.
• Conduct health checks with clients to identify issues and provide solutions.
• Educate clients on new eco-friendly product lines to drive growth.
• Own end-to-end order process from entry to delivery with accuracy.
• Coordinate with logistics and warehouse for real-time shipping and inventory updates.
• Generate quotes, prepare pitches, and manage product samples.
• Maintain high-quality CRM data to ensure accurate forecasting.
• Handle inbound inquiries and vet leads for Harvest Pack’s lines.
• Transition qualified leads to Account Executive/Closer.
• Collaborate with Production and Accounting to resolve billing or quality claims.

Skills

B2B customer service

internal sales

account management

exceptional communication

Tools

Salesforce

HubSpot

ERP systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Account Manager

Full Time Arcadia, CA, US

6 days ago Requisition ID: 1008

Salary Range: $70,000.00 To $80,000.00 Annually

As an Account Manager & Inside Sales Specialist, you are the heartbeat of our sales department. This is not just a support role; you are a brand ambassador responsible for ensuring that every client interaction is seamless, every order is perfect, and every relationship flourishes. You will manage the post-sale lifecycle, ensuring long-term retention and identifying opportunities to expand our impact within existing accounts.

Key Responsibilities

1. Client Success & Relationship Management

• Serve as the primary point of contact for mid-tier accounts, building trust through proactive communication and impeccable service.


• Conduct regular \"health checks\" with clients to identify potential pain points and provide solutions before they Escalate.


• Identify organic growth opportunities by educating existing clients on new eco-friendly product lines.

2. Precision Order Management

• Own the end-to-end order process, from entry to delivery, ensuring 100% accuracy.


• Liaise closely with the logistics and warehouse teams to provide clients with real-time updates on shipping schedules and inventory availability.


• Support the Field Sales team by generating professional quotes, preparing pitch presentations, and managing samples.


• Act as the \"CRM Champion\", maintaining high-quality data in Salesforce/HubSpot to ensure accurate sales forecasting.


• Act as the first point of contact for inbound inquiries; vetting potential leads to determine their fit for Harvest Pack’s sustainable product line.


• Seamlessly transition qualified leads to the appropriate Account Executive/Closer.

5. Cross-Functional Problem Solving

• Collaborate with Production and Accounting to resolve billing discrepancies or quality claims with speed and empathy.

What We’re Looking For

• Experience: 2+ years in B2B customer service, internal sales, or account management (experience in packaging or food service is a major plus).


• Tech-Savvy: Proficiency with CRM software (Salesforce or HubSpot) and ERP systems.


• The \"Double-Check\" Mindset: Exceptional organizational skills with a proven ability to manage high-volume emails and tasks without letting anything \"fall through the cracks\".


• Communication: Strong verbal and written communication skills with the ability to explain complex logistics or product specs clearly.


• Mission-Driven: A genuine interest in sustainability and helping businesses transition to eco-friendly packaging.

About Harvest Pack

Harvest Pack is a leading provider of innovative and sustainable food packaging solutions. We help businesses—from local cafes to national food chains—reduce their environmental footprint without compromising quality. As we continue to grow, we are looking for a detail-oriented, customer-obsessed professional to serve as the vital link between our sales team and our valued clients.

Why Join Harvest Pack?

• Purpose-Driven Work: Help reduce plastic waste by promoting compostable and recyclable packaging.


• Growth Potential: We are a growing company that values internal promotion and professional development.


• Collaborative Culture: Join a team that values transparency, hard work, and a \"win-together\" mentality.