Account Manager

PharmcareUSA; Brunswick (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with matching

Life Insurance

FSA/HSA

Paid Time Off

Job summary

PharmcareUSA in Ohio is seeking an Account Manager to strengthen our long term care pharmacy network. This full-time role includes travel to nursing and assisted living facilities, driving to customer sites, and delivering exceptional service to our clients.

Main duties include facility visits, coordinating with the pharmacy team, managing orders and inventory, conducting routine audits, and supporting the consulting team while upholding regulatory compliance. Mileage reimbursement is provided.

Qualifications

• Strong analytical skills and critical thinking to evaluate client needs and compliance.
• Excellent problem-solving abilities to address facility challenges.
• Proven relationship management with healthcare partners and facilities.
• Commitment to ethical practice and patient safety in LTC settings.
• Clear consultation skills to advise clients and internal teams.
• Proficiency with Microsoft Office tools, especially PowerPoint, for reporting.

Responsibilities

• Visit multiple facilities monthly to ensure quarterly visits as part of client management.
• Attend in-services on LinkRx and StatSafe as needed and perform StatSafe audits.
• Perform cycle exchanges and ensure accurate medication preparation and delivery.
• Attend quarterly Performance Improvement Meetings and support the Consulting team.
• Serve as main point of contact for facilities for issues, updates, and complaints.
• Communicate facility changes to the pharmacy team and ensure regulatory compliance.

Skills

Critical Evaluation

Problem solving

Relationship Management

Ethical Practice

Consultation

Microsoft PowerPoint

Tools

Microsoft PowerPoint

Job description

Description

Tired of the daily grind?

Looking for something new and exciting?

We are seeking an Account Manager in Ohio!

Medical, Dental, Vision, 401k with some matching, Life Insurance, FSA/HSA, and Paid Time Off available for Full Time employees.

Experience in long term care pharmacy, assisted living and hospice is preferred.

This position requires full-time hours during all shifts, including nights, weekends and holidays. Candidate must supply their own vehicle, and be willing to travel as this position requires regular visits to facilities. Mileage reimbursement is available.

Essential Functions

• Visit multiple facilities each month to ensure all facilities are visited once a quarter.
• Attend or perform in-services on LinkRx and StatSafe as needed.
• Perform StatSafe audits.
• Perform Cycle Exchanges
• Mandatory attendance at quarterly Performance Improvement Meetings.
• Conduct Satisfaction Surveys and help with Grievance Logs.
• Act as point person for the facilities to reach out to for issues/problems/complaints.
• Communicate all facility changes/updates with pharmacy team.
• Support Consulting team as needed.
• Will comply with all Corporate Initiatives and utilize provided tools/resources as appropriate.
• Assist Pharmacist with input (when appropriate), filling and dispensing of all prescriptions.
• Filling of prescriptions per rules and regulations of all regulatory entities.
• Answer telephone calls, assist caller when appropriate, or enlist Pharmacist to assist if appropriate. Respond to customer needs timely.
• Prepare medications to be delivered to facility per delivery schedule.
• Assist with ordering of medications from wholesaler along with proper inventory management.
• Assist with Medication Returns and E-Kit management.
• Other duties as assigned.

Requirements

• Critical Evaluation
• Problem solving
• Relationship Management
• Ethical Practice
• Consultation
• Computer proficiency and technical aptitude with the ability to use Microsoft products, including PPT
• Excellent communication and organization skills
• Travel to and from other facilities will be required as job duties demand

Physical Demands

• Must be able to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Must be able to constantly operate a computer and other office equipment such as calculators, copy machines and printers up to 100% of the time;
• Regularly required to talk and hear in order to communicate effectively over the phone and in person;
• Must be able to see 100% of the time to recognize medications, detect inaccuracies, and observe the work of others;
• This position is very active and requires standing, walking, bending, kneeling, reaching and stooping;
• Must be able to lift and/or transport materials weighing up to 25 pounds, up to 10% of the time;
• Must be able to tolerate normal office environment and exposure to various medications

PharmcareUSA is a national, closed- door, long term care pharmacy business with locations in multiple states. We are privately owned and continue to grow each year, providing daily deliveries to nursing and assisted living facilities as well as hospice residents. We are passionate about what we do and are looking for staff with the same attribute. Here at PharmcareUSA we strive to take care of our own staff as well as the customers we serve.