Account Manager

Mainland; Chicago (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

Mainland in Chicago is seeking a dedicated Account Manager to oversee day-to-day client relationships, serve as the primary contact, and ensure client satisfaction across campaigns.

You will coordinate timelines, deliverables, and resources across creative, strategy, and operations teams to support content marketing and storytelling initiatives, monitor performance, prepare updates, and identify opportunities for account growth.

Qualifications

• Experience managing client relationships across multiple accounts.
• Ability to interpret campaign performance and provide client updates.
• Strong communication and presentation skills for clients and internal stakeholders.
• Familiarity with content marketing and brand storytelling to tie objectives to solutions.

Responsibilities

• Oversee day-to-day client relationships and be the primary client contact.
• Coordinate project timelines, deliverables, and resources across internal teams.
• Monitor campaign performance and prepare client reports.
• Identify opportunities for account growth and address client feedback promptly.
• Collaborate with creative, strategy, and operations teams to align goals with Mainland’s solutions.

Skills

Client relationship management

Project coordination

Analytical reporting

Communication and presentation

Content marketing knowledge

On-site collaboration

Education

Bachelor's degree in Marketing/Communications/Business

Tools

CRM tools

Project management software

Job description

Company Description

Mainland, founded in 2018, was created to move beyond traditional storytelling approaches for the modern era. The company merges industry-focused content hubs with the service delivery strengths of No Limit Agency to offer innovative content marketing solutions. Mainland is focused on redefining how brands tell their stories and connect with audiences. Team members join a growing organization that values creativity, collaboration, and measurable impact for clients.

Role Description

The Account Manager role at Mainland is a full-time, on-site position based in Chicago, IL. In this role, the Account Manager oversees day-to-day client relationships, serving as the primary contact, managing communication, and ensuring client satisfaction. The Account Manager coordinates project timelines, deliverables, and resources across internal teams to support content marketing campaigns and storytelling initiatives. Responsibilities include monitoring campaign performance, preparing reports, identifying opportunities for account growth, and addressing client feedback promptly. The role also involves collaborating closely with creative, strategy, and operations teams to align client goals with Mainland’s content marketing solutions.

Qualifications

• Client relationship management and account management skills, including experience serving as a main point of contact for multiple clients.
• Project coordination and organizational skills to manage timelines, deliverables, and internal team collaboration efficiently.
• Analytical and reporting skills to interpret campaign performance, prepare client updates, and identify opportunities for optimization.
• Strong communication and presentation skills to convey strategies, results, and recommendations clearly to clients and internal stakeholders.
• Basic understanding of content marketing, digital media, and brand storytelling, with the ability to connect client objectives to marketing solutions.
• Ability to work effectively in an on-site, collaborative environment in Chicago, IL, demonstrating reliability and professional conduct.
• Relevant bachelor’s degree (such as Marketing, Communications, Business, or related field) or equivalent professional experience.
• Previous experience in an agency or marketing environment is preferred; familiarity with CRM tools and project management software is a plus.