Account Manager

Olly Olly; Charlotte (NC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Base salary plus monthly performance-based bonus

Medical, dental, and vision insurance

401(k) retirement plan

Mental health and wellness plans

Growth-oriented culture with an inclusive team

Job summary

Olly Olly located in Charlotte, North Carolina is looking for a dedicated Account Manager to build strong relationships with small business clients. This role involves maintaining a portfolio of clients, providing exceptional service mostly through phone interactions, and identifying upselling opportunities. The ideal candidate will have a proven ability to cultivate client relationships, excellent communication skills, and CRM proficiency. This position offers a hybrid work environment, a competitive salary plus bonuses, and benefits including health insurance and a 401(k).

Qualifications

• Proven track record of cultivating client relationships in customer-centric roles.
• Excellent oral and written communication skills with active listening and empathy.
• Self-motivation and ability to work independently as well as within a team.

Responsibilities

• Maintain a portfolio of 175-200 small business clients.
• Provide exceptional customer service and support primarily over the phone.
• Identify opportunities to upsell or cross-sell supplementary offerings.
• Conduct monthly check-ins to gather feedback and monitor client engagement.

Skills

Client relationship management

Communication skills

Adaptability

Critical thinking

Self-motivation

CRM proficiency

Job description

Account Manager

As an Account Manager, you will foster relationships with small business clients, understand their needs and help them grow using our platform.

Responsibilities

• Maintain a portfolio of 175-200 small business clients, serving as their primary point of contact and trusted advisor.
• Provide exceptional customer service and support primarily over the phone by making up to 30 outbound calls per day.
• Use a deep understanding of client business objectives to communicate the value of our products and craft tailored strategies that drive their success.
• Identify opportunities to upsell or cross‑sell supplementary offerings that meet clients’ evolving requirements.
• Conduct monthly check‑ins to gather feedback, address concerns, and monitor client usage and engagement to implement targeted retention initiatives.
• Stay abreast of industry trends, best practices, and competitor activities to provide insights to clients.
• Collaborate with internal teams to resolve issues efficiently and ensure timely solutions.
• Participate in team meetings, training sessions, and professional development activities.

Qualifications

• Proven track record of cultivating client relationships in customer‑centric roles such as account management or customer success.
• Passion for entrepreneurship and deep understanding of challenges small business owners face.
• Excellent oral and written communication skills with active listening and empathy.
• Highly adaptable with strong critical thinking, organization, and time‑management skills.
• Self‑motivation and ability to work independently as well as within a team.
• CRM proficiency to streamline processes and enhance client interactions.
• Prior experience in sales is an advantage for identifying opportunities to expand client engagement.

Benefits

• Base salary plus monthly performance‑based bonus.
• Hybrid environment: office 3 times a week with remote work.
• Schedule Monday to Friday, 8 AM–5 PM EST.
• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Mental health and wellness plans.
• Growth‑oriented culture with inclusive, international, and innovative team.