Account Manager

Kollective Group; New York (NY); On-site; USD 80,000 - 160,000; Full time

Job summary

Qualifications

• 2–3+ years in Account Management, Account Executive, or Customer Success roles.
• Experience in healthcare or facilities management is preferred.
• Proven success achieving account expansion and upsell targets.
• Front-line technical troubleshooting for a hardware or software product.
• Strong discovery and relationship-management skills.
• Quantitative, process-driven sales approach including ROI communication.
• Familiarity with CRM platforms (HubSpot, Salesforce).
• Clear understanding of sales process and proven methodologies.
• Excellent communication, organization, and problem-solving abilities.
• Experience in fast-paced startup environments.

Responsibilities

• Serve as the primary contact for a named portfolio of customers.
• Own customer questions, support requests, billing needs, and issue resolution.
• Coordinate with technical support and implementation teams; be accountable for client outcomes.
• Monitor account health and address risks.
• Lead monthly business reviews with existing customers.
• Identify and develop upsell and cross-sell opportunities.
• Create proposals, savings analyses, and ROI models.
• Manage expansion opportunities from discovery through close.
• Convert pilot programs into full deployments.
• Maintain accurate account activity, history, and pipeline reporting in CRM.
• Partner with implementation to support successful project kickoffs.
• Represent the company at trade shows and industry events.

Skills

Account management

Upsell & cross-sell

Relationship management

CRM proficiency

Consultative selling

ROI calculation

Communication

Problem solving

Sales process

Startup environment

Tools

HubSpot

Salesforce

Job description

Our client is a growing healthcare technology company seeking an Account Manager to own and expand a portfolio of existing customer relationships.

In this role, you’ll serve as the primary point of contact for your accounts, manage customer needs from initial question through resolution, maintain overall account health, and identify opportunities to expand existing partnerships.

Key Responsibilities

• Serve as the primary point of contact for a named portfolio of customers
• Own customer questions, support requests, billing needs, and issue resolution
• Coordinate with technical support and implementation teams while remaining accountable for the client outcome
• Proactively monitor account health and address potential risks
• Lead monthly business reviews with existing customers
• Identify and develop upsell and cross-sell opportunities
• Create compelling proposals, savings analyses, and ROI models
• Manage expansion opportunities from discovery through close
• Convert pilot programs into full customer deployments
• Maintain accurate account activity, support history, and pipeline reporting within the CRM
• Partner with the implementation team to support successful project kickoffs
• Represent the company at trade shows and industry events

Requirements

• 2–3+ years of experience in Account Management, Account Executive, or Customer Success roles
• Experience within healthcare or facilities management is preferred
• Proven success meeting or exceeding account expansion and upsell targets
• Comfortable owning front-line technical troubleshooting for a hardware or software product
• Strong consultative discovery and relationship-management skills
• Quantitative and process-driven approach to salesExperience calculating and communicating customer ROI
• Familiarity with HubSpot, Salesforce, or a similar CRM
• Clear understanding of the sales process and a proven sales methodology
• Strong communication, organization, and problem-solving skills
• Proven ability to succeed within a fast-paced startup environment
• $80,000 base salary / up to $160,000 OTE
• Significant opportunities for career growth and professional development