Sales Program Manager

Sanford Barrows Group; Wixom (MI); On-site; USD 85,000 - 120,000; Full time

Job summary

Sanford Barrows Group is seeking a Sales Program Manager in Wixom, MI, to support key customer accounts within the aerospace sector. You will manage customer programs from initial quoting to delivery, ensuring alignment between various internal departments and customer expectations.

The ideal candidate will have over 5 years of experience in aerospace manufacturing or a related field, with strong skills in program management and order management. This role offers the chance to make a significant impact on customer satisfaction and account growth.

Qualifications

• 5+ years of experience in program management or related customer-facing role.
• Strong understanding of aerospace manufacturing and customer requirements.
• Highly organized and able to manage multiple priorities.

Responsibilities

• Manage assigned aerospace customer accounts throughout the program lifecycle.
• Coordinate RFQs and proposals while tracking orders and delivery schedules.
• Serve as the primary contact for customers and internal teams.

Skills

Program management

Sales operations

Customer service

Aerospace manufacturing

Quoting

Order management

Cross-functional collaboration

Tools

ERP systems

Job description

We are partnering with a growing aerospace manufacturer seeking a Sales Program Manager to support key customer accounts and help drive program execution from quote through delivery.

This role is a strong fit for someone who enjoys being customer-facing but also likes staying close to the details — quoting, order management, schedules, delivery timelines, customer requirements, and cross-functional follow-up. You’ll work closely with Operations, Engineering, Quality, Planning, and Finance to make sure customer commitments are clear, realistic, and executed properly.

The ideal candidate will have experience in aerospace manufacturing, defense, precision machining, sheet metal, or a related contract manufacturing environment.

What You’ll Be Doing

In this role, you’ll manage customer programs from the front end of the process through final delivery. That includes reviewing RFQs, helping coordinate pricing and proposals, tracking open orders, monitoring delivery schedules, and serving as a key point of contact for customers.

You’ll also work internally to make sure Engineering, Quality, Operations, and Planning are aligned on customer expectations, technical requirements, quality documentation, and timeline commitments.

Key Areas of Responsibility

• Manage assigned aerospace customer accounts and serve as the primary point of contact throughout the program lifecycle.
• Coordinate RFQs, proposals, estimating, pricing support, purchase order review, and order entry activity.
• Track open orders, backlog, delivery schedules, customer requirements, and potential risks.
• Work closely with Operations and Planning to align production capacity with customer demand.
• Partner with Engineering on drawings, technical questions, design changes, and customer-driven revisions.
• Support Quality with customer requirements, first article activity, corrective actions, non-conformances, and related documentation.
• Maintain accurate information in the ERP system and provide internal updates on program status, backlog, quoting activity, and delivery performance.
• Identify opportunities to expand existing customer relationships and support long-term account growth.

What We’re Looking For

• 5+ years of experience in program management, sales operations, account management, customer service, or a related customer-facing role within aerospace manufacturing.
• Experience working with aerospace customers, contract manufacturing programs, or defense-related requirements.
• Strong understanding of quoting, order management, customer schedules, delivery commitments, and cross-functional program coordination.
• Familiarity with aerospace quality requirements, contract flow-downs, and documentation expectations.
• ERP experience related to quoting, order management, scheduling, backlog, or reporting.
• Strong communication skills and the ability to work effectively with customers, leadership, Engineering, Quality, Operations, and Finance.
• Highly organized, detail-oriented, and able to manage multiple customer priorities at once.
• Willingness and ability to travel up to 25% for customer visits, program reviews, trade shows, and related business needs.

Nice to Have

• Experience with AS9100 environments.
• Familiarity with First Article Inspection / FAIR packages.
• Exposure to CNC machining, precision sheet metal, structural aerospace components, or similar manufacturing processes.
• Knowledge of FAR/DFARS, ITAR/EAR, or government contract requirements.
• PMP certification or formal program management training.
• Experience in aerospace MRO, defense supply chain, or Tier 2/Tier 3 aerospace manufacturing.

Why This Role

This is a great opportunity for someone who enjoys being the bridge between the customer and internal manufacturing teams. The role offers visibility across the business, direct customer interaction, and the ability to make a meaningful impact on delivery performance, customer satisfaction, and account growth.