Customer Account Manager

Modern Industries; Phoenix (AZ); Presencial; USD 65.000 - 95.000; Jornada completa

Descripción de la vacante

Modern Industries in Phoenix, AZ seeks an Aerospace Customer Account Manager to lead client communications, oversight of deliverables, and growth opportunities. You will partner with Sales and project teams to ensure quality, mitigate risks, and drive revenue.

The role requires strong account management, technical understanding of software/hardware, excellent written and oral communication, and the ability to manage deadlines in a dynamic aerospace environment.

Formación

• Proven account management experience with customer relationships.
• Extremely detail oriented and deadline-driven.
• Technical competence across software, hardware, networks.
• Strong negotiation and initiative.
• Excellent written and verbal communication.

Responsabilidades

• Manage client communications, conflict resolution, and deliverable compliance.
• Review major deliverables to ensure quality and client expectations.
• Coordinate with project teams to monitor status and mitigate issues.
• Identify opportunities for account growth with Sales and leadership.
• Represent client goals to the team and maintain two-way communication.
• Assist A/R with payment collections when needed.

Conocimientos

Account management

Detail oriented

Technical competence

Communication skills

Team oriented

Educación

Bachelor's degree in Business/related field

Herramientas

CRM software

Microsoft Project

Descripción del empleo

4747 E Beautiful Lane
Phoenix, AZ 85044, USA

Description

Duties/Responsibilities Aerospace Customer Account Manager:

• Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
• Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.
• Ensures that client issues are dealt with in an efficient manner, informing the Account Manager III of any problems that may arise.
• Approves Change Orders
• Will aide A/R with payment collections when needed.
• Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
• Aware and in pursuit of opportunities for account growth and profitable new business, involving the Sales Director, Sales or other support.
• Communicates the client's goals and represent the client's interests to the team.
• Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
• Understanding of company capabilities and service, and effectively communicates all offerings to the client.
• Reports to the Account Manager III providing regular input on all account activity.

Required Skills/Abilities Aerospace Customer Account Manager:

• Proven Account Management skills required in order to create, maintain and enhance customer relationships
• Extremely detail oriented
• Technical competence (understand software, hardware, networks, etc.)
• Motivated, goal oriented, persistent and a skilled negotiator
• High level of initiative and work well in a team environment
• Excellent written and oral communication skills
• Handles stressful situations and deadline pressures well
• Familiar with project management tools and methodologies
• Plans and carries out responsibilities with minimal direction

Education and Experience:

• Undergraduate degree in Business and/or Psychology/Sociology or other personal relationship type degree preferred. Minimum 3 years of account management experience.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.