Account Management Team Lead: Lead, Train & Optimize Orders

Wild Marketing Group; Waukesha (WI); On-site; USD 65,000 - 95,000; Full time

Job summary

Wild Marketing Group seeks an Account Management Team Lead to guide the account management function, balance a personal book of accounts, and coach a growing team. You will supervise workload, mentor staff, and ensure orders plus communications meet quality standards.

In this hands-on leadership role, you will manage vendor and client correspondence, review NetSuite entries, and drive process improvements while maintaining accuracy and timely delivery across projects.

Qualifications

• 5+ years of experience as an Account Manager in this role or a similar function.
• Experience training, mentoring, or informally leading coworkers; direct supervisory experience preferred.
• Sound judgment for prioritizing team workload and escalating the right issues at the right time.
• Comfortable giving constructive feedback and holding team members accountable to deadlines and quality standards.
• Understanding of general accounting principles.
• Promotional industry experience preferred.

Responsibilities

• Entering Purchase Orders into order entry system: branded merchandise and fulfillment.
• Interpret invoices and order acknowledgments from vendors.
• A daily review of the order tracker to ensure all PO's are within the scheduled timeframes. If required, emails and/or phone calls to the appropriate parties getting the order back on track.
• High-volume correspondence with vendors and customers on product proof approvals.
• Updates to all defined internal and external parties regarding order status on a weekly basis.
• The ability to manage multiple projects/customer accounts at one time and remain organized is essential.
• Track orders internally and for client, provide clear communication of status.
• Complete the order in NetSuite as shipped with supporting documentation.
• Work directly with suppliers regarding billing discrepancies. Update NetSuite accordingly ensuring reconciliation and accuracy for WMG accounting team.
• Manage expectations with the client regarding discrepancies for resolution.

Skills

Account management

Team leadership

Data entry

Client/vendor communication

Attention to detail

Communication

Analytical skills

Project management

NetSuite

Order entry system

Tools

NetSuite

Order entry system

Job description

Wild Marketing Group seeks an Account Management Team Lead to guide the account management function, balance a personal book of accounts, and coach a growing team. You will supervise workload, mentor staff, and ensure orders plus communications meet quality standards.

In this hands-on leadership role, you will manage vendor and client correspondence, review NetSuite entries, and drive process improvements while maintaining accuracy and timely delivery across projects.