Strategic Account Operations Lead

Wasserman; Raleigh (NC); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Professional Development

Generous Time Off

Parental Leave

401k with matching

Healthcare

Job summary

THE·TEAM seeks a Manager, Account Operations to support one Brand Consulting account. You’ll work with data, improve processes, and build structured systems that help a busy team operate efficiently.

You’ll collaborate with account leadership, accounting, and project teams to gather information, resolve questions, and communicate findings. Strong Excel skills and attention to detail are essential.

Qualifications

• 2–4 years of relevant experience in account operations or similar roles.
• Agency experienece in creative, digital, sponsorship, or related environments preferred.
• Bachelor’s degree or equivalent practical experience.

Responsibilities

• Maintain and improve account workflows, trackers, and templates; identify friction points and implement scalable solutions.
• Monitor budgets, actual spend, committed costs, and forecasts; flag inconsistencies or overages.
• Coordinate monthly invoicing between client budget manager, account team, and internal accounting.
• Track time-entry accuracy and generate monthly internal/client-facing reports.
• Build Excel-based tools, dashboards, and clear summaries to communicate insights.
• Support onboarding and training on processes and maintain shared resources.

Skills

Excel proficiency

Budget tracking

Process improvement

Data analysis

Education

Bachelor's degree in business administration or related field

Tools

Excel

PowerPoint

Word

Job description

THE·TEAM seeks a Manager, Account Operations to support one Brand Consulting account. You’ll work with data, improve processes, and build structured systems that help a busy team operate efficiently.

You’ll collaborate with account leadership, accounting, and project teams to gather information, resolve questions, and communicate findings. Strong Excel skills and attention to detail are essential.