Account Management Representative

Toyota Tsusho America; Elk Grove Village (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Time Off

Medical/Dental/Vision Benefits

Flexible Spending Accounts

Health Savings Account (HSA)

14 Paid Company Holidays

401(k) with Company Contribution

Tuition Reimbursement

Job summary

Toyota Tsusho America is seeking an Account Management Representative I to support assigned customer accounts with order fulfillment, communications, and logistics coordination. You will work with Sales, Supply Chain, and Operations to ensure accurate and timely execution of customer requirements.

Responsibilities include processing orders, monitoring shipments, maintaining ERP/CRM records, and contributing to continuous improvement in service delivery.

Qualifications

• Knowledge of customer service and order fulfillment processes.
• Familiarity with ERP and CRM systems.
• General understanding of supply chain or product flow.

Responsibilities

• Customer Account Support: Serve as the day-to-day operational contact for assigned customer accounts. Respond to routine customer inquiries regarding orders, deliveries, inventory, and shipment status.
• Order Management: Process purchase orders, order releases, forecasts, and customer schedule changes. Verify pricing, quantities, delivery dates, and shipping requirements.
• Supply Chain Coordination: Coordinate with Supply Chain, Purchasing, Warehouse, and Logistics teams regarding customer orders. Monitor inventory availability and communicate shortages or potential delays.
• Customer Service: Investigate and resolve routine customer service issues. Escalate complex operational issues to senior team members.
• Reporting & Documentation: Maintain customer records and transaction history. Prepare routine customer reports. Monitor open orders and backorder reports. Ensure documentation complies with company procedures. Continuous Improvement: Identify opportunities to improve customer service processes.

Skills

Organizational skills

Time management

Attention to detail

Written and verbal communication

Customer service knowledge

Education

High school diploma or GED

Bachelor's degree in Business, Supply Chain, Logistics, or related field preferred

Tools

ERP systems

CRM systems

Job description

We firmly believe that our employees drive the success of the company! With success in mind as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities. We are looking for The Right One to join our team!

What's In It For You?

• Competitive Salary with Bonus Opportunities

• Paid Time Off

• Comprehensive Medical, Dental and Vision Benefits (Low Premiums!)

• Flexible Spending and Health Savings Accounts

• 14 Paid Company Holidays

• 401(k) with Company Contribution

• Educational Tuition Reimbursement

Summary

The Account Management Representative I provides operational support for assigned customer accounts by coordinating order fulfillment, customer communications, inventory availability, logistics activities, and internal business processes. Working under general supervision, this role develops foundational knowledge of Toyota Tsusho America's products, customers, systems, and supply chain while ensuring accurate and timely execution of customer requirements. The position collaborates with Sales, Supply Chain, Purchasing, Operations, Logistics, Finance, and other internal stakeholders to deliver exceptional customer service and operational excellence.

• Customer Account Support: Serve as the day-to-day operational contact for assigned customer accounts. Respond to routine customer inquiries regarding orders, deliveries, inventory, and shipment status. Maintain positive customer relationships through timely communication and follow-up. Ensure customer requests are documented and communicated to appropriate internal teams.
• Order Management: Process purchase orders, order releases, forecasts, and customer schedule changes. Verify pricing, quantities, delivery dates, and shipping requirements before processing transactions. Monitor order status from receipt through delivery. Maintain accurate customer account documentation within ERP systems.
• Supply Chain Coordination: Coordinate with Supply Chain, Purchasing, Warehouse, and Logistics teams regarding customer orders. Monitor inventory availability and communicate shortages or potential delays. Assist with scheduling shipments and delivery priorities. Support production planning by communicating customer demand changes.
• Customer Service: Investigate and resolve routine customer service issues. Escalate complex operational issues to senior team members. Communicate shipment delays and recovery plans to customers. Maintain professional customer interactions.
• Reporting & Documentation: Maintain customer records and transaction history. Prepare routine customer reports. Monitor open orders and backorder reports. Ensure documentation complies with company procedures. Continuous Improvement: Identify opportunities to improve customer service processes. Participate in team meetings and training. Learn company products, systems, and business processes.

Education Required

High school diploma or GED;

Bachelor's degree in Business, Supply Chain, Logistics, or related field preferred

Experience Required

0-2 years of experience in customer service, sales support, supply chain or administrative roles.

Knowledge: basic understanding of customer service and order fulfillment processes. Familiarity with business systems (e.g., ERP, CRM) preferred. General understanding of supply chain or product flow is a plus

Skills: Strong organizational and time management skills. Attention to detail and accuracy in transactional work. Effective written and verbal communication skills.

Ability to manage multiple priorities in a fast-paced environment. Problem-solving skills with the ability to escape appropriately.

Our company is proud to be an equal opportunity employer! It is the policy and commitment of the company to maintain a work environment that provides equal employment opportunity (EEO) for all its employees and applicants. We are committed to providing equal employment opportunities without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital/domestic partner status, veteran status, disability, genetic information or any other applicable lawfully protected basis. This policy applies to all terms and conditions of employment.

We seek to employ individuals qualified for a position by virtue of job-related educational standards, training, experience, and personal qualifications.