Account Management Representative

Toyota Tsusho America, Inc.; Elk Grove Village (IL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Bonus opportunities

Paid time off

Health benefits

401(k) match

14 company holidays

Job summary

Toyota Tsusho America, Inc. is seeking an Account Management Representative I to provide operational support for assigned customer accounts, coordinating order fulfillment, communications, inventory availability, logistics activities, and internal processes.

You will learn TTC America’s products, systems, and supply chain while ensuring accurate and timely execution of customer requirements. You will collaborate with Sales, Supply Chain, Purchasing, Operations, Logistics, Finance and other

Qualifications

• High school diploma or GED; Bachelor’s degree in Business, Supply Chain, Logistics, or related field preferred.
• 0-2 years of experience in customer service, sales support, supply chain or administrative roles.
• Familiarity with ERP and CRM systems is preferred.

Responsibilities

• Serve as the day-to-day operational contact for assigned customer accounts and respond to routine inquiries regarding orders, deliveries, inventory, and shipment status.
• Process purchase orders, order releases, forecasts, and customer schedule changes; verify pricing, quantities, delivery dates, and shipping requirements.
• Coordinate with Supply Chain, Purchasing, Warehouse and Logistics teams regarding customer orders and inventory availability; assist with shipment scheduling and priorities.
• Investigate and resolve routine customer service issues and communicate delays and recovery plans to customers.
• Maintain customer records and transaction history; prepare routine customer reports and monitor open orders and backorders.

Skills

Organizational skills

Time management

Attention to detail

Written communication

Verbal communication

Multi-tasking

Education

High school diploma or GED

Bachelor’s degree in Business, Supply Chain, Logistics

Tools

ERP systems

CRM

Job description

We firmly believe that our employees drive the success of the company! With success in mind as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities.

We are looking for The Right One to join our team!

What's In It For You?

• Competitive Salary with Bonus Opportunities
• Paid Time Off
• Comprehensive Medical, Dental and Vision Benefits (Low Premiums!)
• Flexible Spending and Health Savings Accounts
• 14 Paid Company Holidays
• 401(k) with Company Contribution
• Educational Tuition Reimbursement

Summary

The Account Management Representative I provides operational support for assigned customer accounts by coordinating order fulfillment, customer communications, inventory availability, logistics activities, and internal business processes. Working under general supervision, this role develops foundational knowledge of Toyota Tsusho America’s products, customers, systems, and supply chain while ensuring accurate and timely execution of customer requirements. The position collaborates with Sales, Supply Chain, Purchasing, Operations, Logistics, Finance, and other internal stakeholders to deliver exceptional customer service and operational excellence.

Customer Account Support:

Serve as the day-to-day operational contact for assigned customer accounts. Respond to routine customer inquiries regarding orders, deliveries, inventory, and shipment status. Maintain positive customer relationships through timely communication and follow-up. Ensure customer requests are documented and communicated to appropriate internal teams.

Order Management:

Process purchase orders, order releases, forecasts, and customer schedule changes. Verify pricing, quantities, delivery dates, and shipping requirements before processing transactions. Monitor order status from receipt through delivery. Maintain accurate customer account documentation within ERP systems.

Supply Chain Coordination:

Coordinate with Supply Chain, Purchasing, Warehouse, and Logistics teams regarding customer orders. Monitor inventory availability and communicate shortages or potential delays. Assist with scheduling shipments and delivery priorities. Support production planning by communicating customer demand changes.

Customer Service:

Investigate and resolve routine customer service issues. Escalate complex operational issues to senior team members. Communicate shipment delays and recovery plans to customers. Maintain professional customer interactions.

Reporting & Documentation:

Maintain customer records and transaction history. Prepare routine customer reports. Monitor open orders and backorder reports. Ensure documentation complies with company procedures.

Continuous Improvement:

Identify opportunities to improve customer service processes. Participate in team meetings and training. Learn company products, systems, and business processes.

Education Required:

High school diploma or GED; Bachelor’s degree in Business, Supply Chain, Logistics, or related field preferred

Experience Required:

0-2 years of experience in customer service, sales support, supply chain or administrative roles.

Knowledge:

basic understanding of customer service and order fulfillment processes. Familiarity with business systems (e.g., ERP, CRM) preferred. General understanding of supply chain or product flow is a plus

Skills:

Strong organizational and time management skills. Attention to detail and accuracy in transactional work. Effective written and verbal communication skills. Ability to manage multiple priorities in a fast-paced environment. Problem-solving skills with the ability to elevate appropriately.

Our company is proud to be an equal opportunity employer! It is the policy and commitment of the company to maintain a work environment that provides equal employment opportunity (EEO) for all its employees and applicants. We are committed to providing equal employment opportunities without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital/domestic partner status, veteran status, disability, genetic information or any other applicable lawfully protected basis. This policy applies to all terms and conditions of employment. We seek to employ individuals qualified for a position by virtue of job-related educational standards, training, experience, and personal qualifications.

Toyota Tsusho America, Inc. (TAI) is a multi-market, multi-business enterprise which has been operating in North America for over 60 years. Based on both the heritage and the global vision of our parent company, Toyota Tsusho Corporation, we have greatly expanded upon our traditional trading business model by developing new manufacturing, intermediate goods processing, and logistics activities in United States, Canada, Mexico, and the Caribbean. TAI is a North American leader in procurement, processing, recycling, and supply chain management, with deep expertise in the automotive sector. With a team of over 8,000, TAI delivers value on every level, addressing business and social challenges and driving innovative, sustainable solutions for a better future.

Join us and discover a work experience where diverse ideas are met with enthusiasm, and where you can learn and grow to your full potential! We're looking for individuals who enjoy the entrepreneurial thrill of innovation and who enjoy working as a team to create a satisfying outcome for our customers! Be The Right One The Right ONE for you: The best assurance of safety, quality, and reliability - based on your needs (Genba) The Right ONE for us: Maximization of individual capabilities, global networks and diversity to create synergistic strengths The Right ONE for future: Unique insights and capabilities to explore new possibilities for future and sustainable society Toyota Tsusho America’s business spans a wide range of fields.

We have organized our business under seven operating divisions.

• Metal Plus
• Circular Economy
• Digital Solutions
• Supply Chain
• Mobility
• Green Infrastructure
• Lifestyle

Though different in the products and services they provide, these divisions share the same goal of creating and delivering diverse value by developing unique functions from a dedicated customer-oriented approach. Each division maintains highly specialized expertise and leverages unique capabilities in its respective field. At the same time, the divisions combine their know-how and capabilities to generate synergy and create new value.