Account Management Representative

Toyota Tsusho America, Inc.; Maryville (MO); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive Salary with Bonus Opportun

Paid Time Off

Comprehensive Medical, Dental and Vis

Flexible Spending and Health Savings

14 Paid Company Holidays

401(k) with Company Contribution

Educational Tuition Reimbursement

Job summary

Toyota Tsusho America, Inc. in Maryville, MO is seeking a Customer Service / Order Coordination professional to handle day-to-day account activities, respond to inquiries, and ensure accurate documentation.

You will coordinate with Supply Chain, Purchasing, Warehouse, and Logistics teams to manage orders, monitor status, and communicate delivery expectations while upholding excellent customer service standards. 0-2 years experience required; Associates preferred; ERP/CRM familiarity are a plus.

Qualifications

• Basic understanding of customer service and order fulfillment processes.
• Familiarity with business systems (ERP, CRM) preferred.
• General understanding of supply chain or product flow is a plus.
• 0–2 years of experience in customer service, sales support, supply chain or administrative roles.
• Strong organizational and time management skills.
• Attention to detail and accuracy in transactional work.

Responsibilities

• Serve as the day-to-day operational contact for assigned customer accounts.
• Respond to routine customer inquiries regarding orders, deliveries, inventory, and shipment status.
• Maintain positive customer relationships through timely communication and follow up.
• Ensure customer requests are documented and communicated to appropriate internal teams.
• Order Management: Process purchase orders, order releases, forecasts, and customer schedule changes.
• Verify pricing, quantities, delivery dates, and shipping requirements before processing transactions.
• Monitor order status from receipt through delivery.
• Maintain accurate customer account documentation within ERP systems.
• Supply Chain Coordination: Coordinate with Supply Chain, Purchasing, Warehouse, and Logistics teams regarding customer orders.
• Monitor inventory availability and communicate shortages or potential delays.
• Assist with scheduling shipments and delivery priorities.
• Support production planning by communicating customer demand changes.
• Customer Service: Investigate and resolve routine customer service issues.
• Escalate complex operational issues to senior team members.
• Communicate shipment delays and recovery plans to customers.
• Maintain professional customer interactions.
• Reporting & Documentation: Maintain customer records and transaction history.
• Prepare routine customer reports.
• Monitor open orders and backorder reports.
• Ensure documentation complies with company procedures.
• Continuous Improvement: Identify opportunities to improve customer service processes.
• Participate in team meetings and training.
• Learn company products, systems, and business processes.

Skills

Organizational skills

Time management

Attention to detail

Microsoft Office

Written communication

Verbal communication

Multitasking

Problem solving

Education

High School diploma or GED

Associates or Bachelor Degree preferred

Tools

ERP systems

CRM

Job description

We firmly believe that our employees drive the success of the company! With success in mind as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities. We are looking for The Right One to join our team!

What's In It For You?

• Competitive Salary with Bonus Opportunities


• Paid Time Off


• Comprehensive Medical, Dental and Vision Benefits (Low Premiums!)


• Flexible Spending and Health Savings Accounts


• 14 Paid Company Holidays


• 401(k) with Company Contribution


• Educational Tuition Reimbursement

Summary

• Serve as the day-to-day operational contact for assigned customer accounts.


• Respond to routine customer inquiries regarding orders, deliveries, inventory, and shipment status.


• Maintain positive customer relationships through timely communication and follow up.


• Ensure customer requests are documented and communicated to appropriate internal teams.


• Order Management: Process purchase orders, order releases, forecasts, and customer schedule changes.


• Verify pricing, quantities, delivery dates, and shipping requirements before processing transactions.


• Monitor order status from receipt through delivery.


• Maintain accurate customer account documentation within ERP systems.


• Supply Chain Coordination: Coordinate with Supply Chain, Purchasing, Warehouse, and Logistics teams regarding customer orders.


• Monitor inventory availability and communicate shortages or potential delays.


• Assist with scheduling shipments and delivery priorities.


• Support production planning by communicating customer demand changes.


• Customer Service: Investigate and resolve routine customer service issues.


• Escalate complex operational issues to senior team members.


• Communicate shipment delays and recovery plans to customers.


• Maintain professional customer interactions.


• Reporting & Documentation: Maintain customer records and transaction history.


• Prepare routine customer reports.


• Monitor open orders and backorder reports.


• Ensure documentation complies with company procedures.


• Continuous Improvement: Identify opportunities to improve customer service processes.


• Participate in team meetings and training.


• Learn company products, systems, and business processes.

Education

High School diploma or GED required. Preferred: Associates or Bachelor Degree

Work Experience

0-2 years of experience in customer service, sales support, supply chain or administrative roles

Travel

May be required, less than 10%

Knowledge

basic understanding of customer service and order fulfillment processes. Familiarity with business systems (e.g., ERP, CRM) preferred. General understanding of supply chain or product flow is a plus

Skills

• Strong organizational and time management skills.


• Attention to detail and accuracy in transactional work.


• Microsoft Suite experience preferred.


• Effective written and verbal communication skills.


• Ability to manage multiple priorities in a fast-paced environment.


• Problem-solving skills with the ability to escalated appropriately.

Our company is proud to be an equal opportunity employer! It is the policy and commitment of the company to maintain a work environment that provides equal employment opportunity (EEO) for all its employees and applicants. We are committed to providing equal employment opportunities without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital/domestic partner status, veteran status, disability, genetic information or any other applicable lawfully protected basis. This policy applies to all terms and conditions of employment. We seek to employ individuals qualified for a position by virtue of job-related educational standards, training, experience, and personal qualifications.

Toyota Tsusho America, Inc. (TAI) is a multi-market, multi-business enterprise which has been operating in North America for over 60 years. Based on both the heritage and the global vision of our parent company, Toyota Tsusho Corporation, we have greatly expanded upon our traditional trading business model by developing new manufacturing, intermediate goods processing, and logistics activities in United States, Canada, Mexico, and the Caribbean. TAI is a North American leader in procurement, processing, recycling, and supply chain management, with deep expertise in the automotive sector. With a team of over 8,000, TAI delivers value on every level, addressing business and social challenges and driving innovative, sustainable solutions for a better future.

Join us and discover a work experience where diverse ideas are met with enthusiasm, and where you can learn and grow to your full potential! We’re looking for individuals who enjoy the entrepreneurial thrill of innovation and who enjoy working as a team to create a satisfying outcome for our customers! Be The Right One The Right ONE for you: The best assurance of safety, quality, and reliability - based on your needs (Genba) The Right ONE for us: Maximization of individual capabilities, global networks and diversity to create synergistic strengths The Right ONE for future: Unique insights and capabilities to explore new possibilities for future and sustainable society Toyota Tsusho America’s business spans a wide range of fields. We have organized our business under seven operating divisions. Metal Plus Circular Economy Digital Solutions Supply Chain Mobility Green Infrastructure Lifestyle Though different in the products and services they provide, these divisions share the same goal of creating and delivering diverse value by developing unique functions from a dedicated customer-oriented approach. Each division maintains highly specialized expertise and leverages unique capabilities in its respective field. At the same time, the divisions combine their know-how and capabilities to generate synergy and create new value.