Account Management Lead

RapTV; Los Angeles (CA); Remote; USD 60,000 - 100,000; Full time

Job summary

Join a dynamic team at a forward-thinking company that is redefining the music and culture landscape. As the Account Management & Strategy Lead, you'll play a pivotal role in building relationships with partners and clients, ensuring exceptional service and satisfaction. This is an exciting opportunity to shape the future of brand partnerships in an innovative environment. If you're passionate about music and culture, and thrive in a fast-paced, scrappy setting, we want to hear from you! Embrace the challenge and be part of a team that values creativity, accountability, and a relentless pursuit of excellence.

Benefits

Health Benefits (Medical, Dental, Vision, Life)

Yearly skills development budget

Annual team summits

Competitive compensation

Qualifications

• Experience in account management and client services.
• Ability to build processes from scratch and handle multiple tasks.

Responsibilities

• Own partner relationships with premium service levels.
• Perform research to identify opportunities for partners.
• Manage RFP submission process and campaign execution.

Skills

Account Management

Strategic Thinking

Customer Service

Media Buying

Problem Solving

Job description

Vision

• We will be the definitive home for next-generation superfans in music & culture.
• The future is a world where we’re undeniably the leader in social-first brand building. Obsession has driven perfection in tailoring our content to audience passion points and we’ve transformed followers into fiercely loyal community members.
• We’ve bridged the gap from the digital to the physical world, providing our communities with unforgettable experiences and products that define culture. We’ve become the go-to platform for artists to amplify their stories, distribute their music, and partner with brands.

About Us

• Low Battery is a network of nine social-first brands with an audience of over 50 million. We’re where the next generation of superfans comes for entertainment related to music and culturally relevant content. Our brands span music, fashion, gaming, news, and more.
• RapTV| What’s Next in Hip Hop & Culture |@rap
• Bars| For Die-Hard Hip-Hop Fans |@bars
• Concerts| Live Hip Hop & New Music for the Next Generation |@concert
• ReggaetonTV| Latin Music & The Culture Surrounding it |@reggaetontv
• Drip| What's Next In Fashion, Style, & Culture |@drip
• Controller| All Things Gaming & Entertainment |@controller
• PopHive| The Buzz on All Things Pop Culture |@pophive
• Country Hub| Country, Now |@countryhub

Company Culture

• We don’t hide the truth that it won’t be easy to work here. We’re bringing together a special team obsessed with craftsmanship and high standards, and we’re cultivating a unique culture to make our ambitious vision a reality. Some characteristics include but are not limited to:
• Big ambitions matched by uncommon hard work & commitment;
• A high degree of autonomy and a builders mindset: “Stop complaining, Start solving”;
• Radical obsession over our audiences;
• Uncompromisingly high standards for quality &creativity;
• Relentless accountability & ownership;
• Overwhelming transparency matched with direct communication & feedback;
• A-typical encouragement of failure & learning;
• Desperate pursuit of truth and goals as opposed to looking good;
• We’re early on our journey…paddling out to catch the big wave. Every day we strive to live these values, but we’re not perfect, and it doesn’t always happen. While our culture will evolve over time, many of these values are fundamental and, therefore, will not.
• If this sounds exciting — come be uncommon with us — we look forward to working with you!

Overview

• The Account Management & Strategy Lead is a “founding” hire of the Account Management & Strategy department. For someone excited to build something from the ground up and have an impact on our top company priority, brand partnerships & client services, this will be fun!

Responsibilities

• Own partner relationships and communication with “white glove” premium service levels, including maintaining a 12-hour SLA for responding to clients.
• Perform research to stay abreast of industry trends and where competitors are winning to proactively identify opportunities for current and prospective partners and inform our product offering across social, video, branded content, etc.
• Own pre-sales,including partner communications; own the RFP submission process end to end, including managing the strategy & creative brainstorming process with key team members and creation of sales materials (decks, one-sheets, media plans, etc.) required for submission.
• Own post-sales campaign execution & project management,including leading internal & external communications; ensuring timely execution of content production and ad delivery; and post-campaign tasks, including wrap decks, other reporting, billing, etc.
• Collaborate cross-functionally & wear many hats. At an early-stage company, you’ll need to be scrappy and view no task as beneath you. You’ll be asked to own things like running our ads manager to put paid spend behind a campaign, creating a process from scratch, working with our content and social teams to develop ideas for partners, etc.

Expected Outcomes

• Results Focused
• Partner Retention & Satisfaction
• RFP Win Rate (Shared with Sales)
• Activity Focused
• 12-hour SLA for partner response times (Service Level Agreement)

What We’re Looking For

• Builder. Someone who is scrappy, gritty, and comfortable solving problems independently. You’ve been a part of an early-stage company or building things from scratch: entering new markets, building processes from scratch, and being comfortable with the unknown.
• Operational & Strategic. You’ll not only lead building our Account Management function from the ground up, which requires the ability to define efficient processes for work, but you’ll also have the opportunity to punch up and support strategy for sales opportunities.
• Customer (Partner Obsessed). As a newcomer in media, we’re underdogs. To compete, we must provide white glove, premium service levels and obsess over our partners' goals and needs. Our Account Management and strategy Lead will own this.
• New Media Savant. You’re not just passionate & curious, you’re obsessed. You live & breathe all of the digital trends in social, video, branded content, etc., and use insights to develop strategic recommendations for our partners and broader company strategy as a whole.
• You might have/be… (Preferred, but not required)
• Passionate about hip-hop music.
• Based in Los Angeles or New York City.
• Experience with media buying.

Closing

• Competitive compensation
• A fully remote team
• Annual team summits
• Health Benefits (Medical, Dental, Vision, Life, etc.)
• Yearly skills development budget
• RapTV is an Equal Opportunity Employer.We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.