Remote Transition Tower Lead - Account Management

NTT DATA; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Join a forward-thinking organization as a Remote Transition Tower Lead, where you'll leverage your project management expertise to transition digital workplace services. This role involves collaborating with diverse teams to ensure successful project execution while driving innovation and optimization. You'll engage with stakeholders, analyze data, and create essential documentation to facilitate seamless transitions. If you're passionate about technology and looking to make a significant impact in a global leader, this opportunity is for you.

Qualifications

• 5+ years of experience in project management with a focus on IT services.
• Strong analytical skills for gap analysis and risk management.

Responsibilities

• Lead project management activities for transitioning digital workplace services.
• Prepare and deliver presentations during project planning workshops.

Skills

Project Management

PowerPoint Presentations

Data Analysis

User Acceptance Testing

Stakeholder Communication

Education

Bachelor's Degree

Project Management Certification

Tools

Visio

ITSM Tools

Job description

Req ID: 312837

NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Remote Transition Tower Lead - Account Management to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

The Transition Tower Lead is the subject matter expert responsible for project management activities required to transition deals of varying sizes for Digital Workplace Services, including Service Desk, Field Services, or Endpoint Management. Responsibilities include (but are not limited to):

1. Preparing PowerPoint presentations and delivering them during Project Planning and Project Initiation Workshops to the customer and other towers.
2. Revising project plans, completing activities, and managing continuous follow-up to meet scheduled milestones.
3. Gathering and documenting discovery information from the customer through presentations, interviews, and conference calls.
4. Analyzing discovery information and developing gap analysis and Pareto charts to identify, track, and close risks, issues, and assumptions.
5. Reviewing SLAs and contracted obligations from the contract and cost model to identify gaps.
6. Creating Visio diagrams of the tower/business unit process flows.
7. Writing hand-off documents, including Standard Operating Procedures, Service Matrix, and Operations Manuals.
8. Documenting and conducting User Acceptance Testing prior to AOS.
9. Working closely with Service Management and preparing ITSM workbooks for the tower.
10. Conducting weekly meetings with business units, transition stakeholders, and support partners.
11. Recommending and driving analysis and solutions for problems.
12. Monitoring and controlling work to ensure the project remains on track and in control.
13. Interfacing and communicating with the project team and management.
14. Communicating project status and RAID updates with the transition team and customer contacts.
15. Escalating unresolved RAID items to senior and executive leadership.

About NTT DATA

NTT DATA is a $30 billion global innovator of business and technology services, serving 75% of the Fortune Global 100. We are committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, we have diverse experts in over 50 countries and a robust partner ecosystem. Our services include consulting, data and AI, industry solutions, and application development and management. We are a leading provider of digital and AI infrastructure worldwide. NTT DATA is part of NTT Group, which invests over $3.6 billion annually in R&D to help organizations and society transition confidently and sustainably into the digital future. Visit us at us.nttdata.com.

NTT DATA aims to make https://us.nttdata.com accessible to all users. If you need assistance with accessibility or completing your application, please contact us at https://us.nttdata.com/en/contact-us. This contact is for accommodation requests only and not for application status inquiries. NTT DATA is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. For our EEO Policy Statement, please click here. For more information on your EEO rights, click here. For Pay Transparency details, click here.