Portfolio Administration Operational Delivery Lead – Account Management and Database Management

Cushman & Wakefield; United States; Remote; USD 80,000 - 130,000; Full time

Job summary

An established industry player is seeking a Portfolio Administration Operational Delivery Lead to manage Account and Database Management functions. This pivotal role focuses on delivering exceptional service, achieving client KPIs, and leading process improvements across diverse teams. The ideal candidate will possess extensive real estate experience, strong leadership skills, and a commitment to fostering an inclusive work environment. Join a company dedicated to career development and diversity, where you can thrive in a flexible and rewarding workplace.

Benefits

Career Development Opportunities

Diversity and Inclusion Initiatives

Flexible Work Environment

Comprehensive Employee Benefits

Qualifications

• 10+ years in real estate, with lease data management experience preferred.
• 5+ years supervising teams, ensuring productivity and accuracy.

Responsibilities

• Oversee Portfolio Administration services in Account and Database Management.
• Ensure service excellence and adherence to client KPIs.

Skills

Lease Management

Database Management

Client Engagement

Team Leadership

Process Improvement

Education

Bachelor's Degree

Tools

Lease Management Systems

Database Tools

Job description

Job Title

Portfolio Administration Operational Delivery Lead – Account Management and Database Management

Job Description Summary

The PA Operational Delivery Lead (Account & Database Management) is responsible for overseeing the delivery of Portfolio Administration services across Account Management (AM) and Database Management (DM) scopes within the PSC. This role ensures adherence to client KPIs and service excellence standards, while leading process improvements and stakeholder engagement across assigned portfolios.

Job Description

About the Role:

1. Managing all Account Management (AM) and Database Management (DM) functions under Portfolio Administration within the PSC.
2. Delivering excellence of service and achieving client KPIs in a client-driven environment to both internal and external clients through management of all AM and DM-related Portfolio Administration functions.
3. Managing and maximizing service excellence and team productivity. Representing the PA in client bid/pitch activities where appropriate. Ensuring integration of new client contracts within the PSC.
4. Managing, developing, and engaging PA teams in line with clients' needs and C&W policies/requirements.

About You:

1. Bachelor’s degree required.
2. Minimum of 10 years of work experience in real estate, with lease data management and real estate experience as an added advantage.
3. At least 5 years of experience supervising a team, providing guidance and training to ensure productivity and accuracy.
4. High proficiency in lease management systems and database tools.
5. A motivated team player capable of supporting a multi-regional and diverse team. Ability to engage effectively in a matrix organization environment – up, down, laterally, and through.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop, and live, working at Cushman & Wakefield means you will benefit from:

• Being part of a growing global company.
• Career development and a promote-from-within culture.
• An organization committed to Diversity and Inclusion.

We are committed to providing work-life balance in an inclusive, rewarding environment. We achieve this through a flexible and agile work environment, leveraging technology and autonomy to help our people achieve their career ambitions. We focus on career progression, fostering a promotion-from-within culture, and leveraging global opportunities to retain top talent. We encourage continuous learning and development, offering comprehensive employee benefits.

Our Vision: We envision a future where people simply belong. We support and celebrate inclusive causes every day, embracing diversity across race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and veteran status. We especially encourage Aboriginal or Torres Strait Islander applicants in Australia to apply, as part of our ongoing commitment to RAP. If you share our values, join us.