Coordinator, Account Management

ICONMA; Dublin (OH); Remote; USD 40,000 - 70,000; Full time

Job summary

An innovative clinical company is seeking a Coordinator for Account Management to enhance customer experience in a remote setting. This role involves managing customer cases, conducting outreach, and serving as a liaison between customers and the organization. Ideal candidates will possess excellent communication and organizational skills, adaptability to the healthcare landscape, and a strong work ethic. With opportunities for growth and advancement, this position offers a chance to make a meaningful impact in a supportive environment. Join a team dedicated to improving managed care solutions and customer satisfaction.

Benefits

Health Benefits

Referral Program

Opportunities for Growth

Qualifications

• 1-3+ years of customer service experience preferred.
• Ability to work independently and as part of a team.

Responsibilities

• Manage an average of 10-15 customer cases simultaneously.
• Conduct customer outreach via email, phone, and live chat.

Skills

Communication Skills

Organizational Skills

Adaptability

Customer Service

Technical Troubleshooting

Multitasking

Education

Bachelor's Degree or Equivalent Work Experience

Tools

Microsoft Office

Job description

Our Client, a Clinical company, is looking for a Coordinator, Account Management for their remote location.

Responsibilities:

1. Possess basic knowledge of all Managed Care solutions.
2. Route and monitor intake forms.
3. Conduct customer outreach via email, phone, live chat, and intake forms.
4. Manage an average of 10-15 customer cases simultaneously.
5. Handle 15-20 incoming calls daily from pharmacies and the Sales Team.
6. Serve as the Managed Care point person on conference calls with pharmacy chains and buying groups.
7. Participate in daily team huddles.
8. Engage in cross-departmental meetings.

Requirements:

1. Confident, articulate, and professional communication skills.
2. Strong organizational skills to manage daily responsibilities.
3. Adaptability to the changing healthcare landscape and openness to new ideas.
4. Act as an advocate and liaison between customers and the organization.
5. Apply basic concepts, principles, and technical skills to routine tasks.
6. Identify and track customer pain points.
7. Adhere to department SOPs, SLAs, and goals.
8. Willingness to troubleshoot technical issues.
9. Implement processes to enhance customer experience.
10. Bachelor's degree or equivalent work experience preferred.
11. 1-3+ years of customer service experience preferred.
12. Proficiency with Microsoft Office.
13. Experience in managed care, reimbursement, or in-store pharmacy is a plus.
14. Excellent verbal and written communication skills and active listening.
15. Strong organizational and attention to detail skills.
16. Ability to multitask effectively.
17. Strong work ethic and team-oriented attitude.
18. Patient, friendly, and pleasant demeanor.
19. Ability to build rapport with Sales.
20. Ability to work independently.

Why Should You Apply?

• Health Benefits
• Referral Program
• Opportunities for growth and advancement

As an equal opportunity employer, ICONMA supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or expression, ethnicity, national origin, age, disability, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by law.